Vice President of Professional Services
As one of the fastest growing software companies in North America (2,459% growth in the last five years), we're not only looking for the best and the brightest, but the most innovative and passionate people to join our team.
Rapid7 is the leading provider of unified vulnerability management solutions. Rapid7 NeXpose helps organizations to improve their security posture by providing actionable insights into the real threats from vulnerabilities across their entire IT infrastructure. More than 400 organizations such as Black & Decker, Trader Joe's, Florida State University, the New York Times, and the City of Philadelphia, continually rely on Rapid7 products and services to mitigate risk and remain compliant.
Rapid7 has been recognized with numerous industry accolades including the "Red Herring 100 Award", Info Security Products Guide "Tomorrow's Technology Today Award" Network Products Guide "Best Products and Services Award", Info Security Products Guide "Global Product Excellence Customer Trust Award", and a SC Magazine "Award Winner". Backed by Bain Capital, the Company is headquartered in Boston, Mass.
Position Overview
Reporting directly to the CEO, the VP of Professional Services is a key member of the executive management team and will be responsible for leading and managing the Company's professional services team with full profit & loss responsibility to achieve both top line and bottom growth targets.
The Professional Service team delivers consulting services to attract new customers to the company as well as to enhance the company's relationship with existing customers. Currently the team offers three types of consulting engagements: 1) Training and deployment for the company's security product line; 2) Security assessments such as penetration tests and social engineering; 3) Audits and gap analysis to measure compliance with standards such as PCI and HIPPAA.
Responsibilities
- Lead the company's professional services team, working as part of the executive team as a direct report to the CEO.
- Direct a world class group of technical security professionals, and continue to build the team through strategic hires.
- Build an end to end services strategy to guide our efforts in the coming years.
- Manage the Professional Services P&L to achieve both top line and bottom line targets.
- Engage with the sales team and high level customer prospects to close business and manage post-delivery follow-up.
- Work with the marketing and sales teams to refine our services value proposition and sales approach to maximize customer conversion and post-sales success.
- Build a repeatable, high quality services delivery model that results in exceptional customer satisfaction, high staff utilization and gross margins, and high repeat business.
Required Skills and Experience
- Proven leadership and people management skills working in a fast-paced environment.
- Demonstrated ability to hire a world class team and inspire them to deliver outstanding results.
- Strong management and people development skills with a proven track record of developing and retaining superior services talent.
- Excellent communication skills, both verbal and written. Ability to present to executives and the board of directors, work with C-level customers, and serve as a company spokesperson.
- Proven track record of success in an end-to-end consulting delivery role, including developing a strategy and executing the resulting plan to drive measurable business results.
- Demonstrated ability to create measurable goals and follow through with detailed execution, insuring high quality end to end results.
- Demonstrated ability to set a budget and execute to that budget through the year.
- Strong technical background including undergraduate or graduate degree in Computer Science or related technical discipline.
Additional Information
Reports to: CEO
Department: Professional Services Organization (PSO)
Location: Boston, MA
Travel: 20%
Education: Requires undergraduate or graduate degree in Computer Science or related technical discipline, or equivalent work experience.
