Last updated at Mon, 21 Aug 2017 21:40:10 GMT

Today we're sharing an update to Remediation Workflow Ticketing capabilities. We are pleased to announce that Remediation Workflow in InsightVM now integrates with ServiceNow.  One of the main benefits of Remediation Workflow Ticketing is to improve collaboration between security and remediation teams by seamlessly feeding existing IT workflows strategically scoped work items. With this most recent update, you can now extend the reach of Remediation Workflow to collaborate with teams using ServiceNow.

Many of our customers are security teams that interface with multiple IT or remediating groups, each of which uses their own workflow tools. In order to drive more effective remediations across their organizations, security teams need to:

  • Deliver the right message to IT, with solution-centric tickets
  • Automate assigning tickets to the right owners
  • Simply and easily track progress in the system of your choice

This new capability will help you improve the efficiency of your remediation workflow.

To learn more...

InsightVM users can go to Remediation Workflow today and configure ticketing connection with ServiceNow. As with the JIRA integration, users can leverage Remediation Workflow's powerful templates to add the just the right amount of security context to tickets automatically, as well as automate ticket assignments via rules.

Here are a few resources to check out:

Rapid7 offers multiple ways to integrate with ServiceNow. If Remediation Workflow Ticketing is not your fancy, take a look at Ruby Gem integration and our ServiceNow App in the ServiceNow Store.

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