Senior Sales Operations Analyst

Boston, MA


Boston, MA


Sales & Business Development

Rapid7 is looking to add a Senior Sales Operations Analyst to our growing organization. We are looking for an experienced individual with a strong systems mindset, project management skills and entrepreneurial attitude to lead sales operations efforts within Rapid7's global Sales Organization. The position will report to the Director of North America Sales Operations and be involved with providing process improvements and analytical support to the Sales Organization by leveraging SFDC, DOMO and other technologies. The ideal candidate will be driven, courageous, innovative and passionate in helping us to look for new ways to drive growth while keeping the customer at the center.  

As the Senior Sales Operations Analyst, you'll play a pivotal role in supporting the analytics, data streams and KPIs that support our sellers in their day-to-day efforts and attainment. This role will also have a key responsibility in analyzing and identifying trends in the business, with a primary focus on Rapid7 professional services, while making supporting recommendations on ways to improve the productivity and scale of the Go To Market Organization. Each of these responsibilities is critical to Rapid7's success and involves working closely with key stakeholders within Rapid7 while leading projects. The ideal candidate will effectively collaborate with stakeholders in Sales, IT, Business Intelligence, Marketing, Finance and People Strategy to help the Sales Organization achieve its annual goals. This role requires a mixture of business acumen and technical expertise, executive presence, and the ability to build strong partnerships with business partners. Success in the role will require a self-starter with strong initiative and a passion for collaborating with others to solve problems.

In this role you will:

  • Collaborate cross-functionally, adding value to the sales organization to increase impact

  • Drive improvement of business processes, leveraging the SFDC & Domo platforms to drive growth and scale

  • Create customized, intricate dashboards and automated reporting tools related to professional services performance metrics, bookings, attach rates etc.

  • Develop proactive analyses, rooted in SFDC & Domo data, that provide actionable insights

  • Partner with IT teams to understand new capabilities available in Salesforce & Domo and train sales representatives to use these capabilities

  • Partner with our SFDC & Domo platform owners and admins to improve and refine workflows, organize data and ensure we are getting the maximum value out of the tool while meeting users' needs

  • Assist with key sales planning activities during planning and budgeting cycle

  • Ad-hoc analysis as required to aid management decision making

In return you will bring:

  • 3+ years of direct experience in Sales Operations or as a Sales or Sr Sales Analyst, preferably at a high-tech or software company

  • 1+ years of experience;  Salesforce certification or Lightning experience a plus

  • Experience with DOMO or Tableau a plus

  • Excellent analytical and problem solving skills, combined with strong business judgment and ability to present analysis in a clear and compelling manner

  • In-depth understanding of sales processes and systems, i.e. sales cycles, account, territory, opportunity, pipeline management

  • Experience working in a high-growth, performance and deadline driven environment

  • Results oriented, attention to detail, ability to prioritize multiple objectives and projects

  • Ability to manage own workload, work efficiently, and meet deadlines

  • Successful track record of working at all levels of management and sales teams

  • Excellent interpersonal, verbal, and written and communication skills required

  • Strong commitment to working as part of a team

  • Good work ethic, desire to learn and be challenged, self-driven and motivated

  • BA/BS degree in business or related field