Defend the digital world and design the future of security at Rapid7! As cybercriminals become more sophisticated, we need to provide simple, yet powerful solutions to help our customers defend their digital environments. Are you up for the challenge?Who We Are Rapid7 helps organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 7,400 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture.Our UX Philosophy As experience practitioners, we believe our ability to deliver real, sustainable customer value hinges on using the skills of design to help teams reach confident shared understanding, and include people of every expertise in the creation of design solutions. There are several key pillars of our philosophy that makes this possible:
Everyone owns and is accountable to the experience. We partner across practices and departments to help uncover customer needs, and create a shared knowledge that empowers everyone as user champions. This ensures that we truly deliver the right experience that helps our customers meet their outcomes.
Inclusive design at every step of the way. Collaboration and partnership are at the heart of what we do. The only way we achieve customer outcomes is together. We bring in folks as subject-matter experts, empower them to be part of the design process, and facilitate shared accountability to the customer experience. We discover, design, and deliver together!
Embody the advocate mindset. We recognize that making products is a messy and interdependent process, so it's critical for everyone to take a relational rather than transactional approach when engaging one another. It's often more about motivating people around the right goals, customer insights, and activities than checking boxes for requirements. We rally around the customer and their needs to drive this shared purpose!
Experience is about putting the customer journey at the center. Our bread and butter is the craft itself. We use the tools of design—research, user flows, interactions, content, interfaces, maps, journeys, and more—to help teams stay focused and motivated to help customers achieve their outcomes.
The Opportunity and Essential Responsibilities: Our team is looking for a spiritedUX Lead to support our Vulnerability Risk Management Practice team. This designer will lead a team of UX designers to create thoughtful product experiences that drive customer outcomes and help them achieve their cybersecurity goals. This role is a mixture of strategy and hands-on tactical work: you'll still do design work while driving design direction for the team. This is a great opportunity to get design leadership experience, while still having the ability to craft solutions. Not only will you help own the design direction for this product area , you'll also have many opportunities to grow your career along the way.In this role, you'll partner with your UX, PM, and engineering counterparts to:
Drive meaningful outcomes that contribute to the company's bottom line and customer success.
Vulnerability Risk Management Practice solutions.
Influence the future of our product portfolio.
A Snapshot of the Work You'll Be Doing: As the Lead UX Designer for the Vulnerability Risk Management Practice, you'll manage a small team with professional development, creative direction, and dedicated mentorship. This includes working with the team to realize strategy, receive and give critique, and manage the design work and all associated artifacts.You'll lead the Vulnerability Risk Management Team to:
Lead the Vulnerability Risk Management practice experiences end-to-end, from problem definition and experience discovery, exploration, and design through delivery. This involves standard design methods like user flows, journey maps, sketches, low and high fidelity visual mockups, and functional prototypes.
Partner with product management to deeply understand user needs, help define requirements, and proactively influence the roadmap with usability enhancements.
Collaborate with our User Research Team to coordinate, manage, and/or run user interviews, user testing, and other research functions to validate user needs, effectiveness of design solutions, and to help drive adoption of the design solutions you create.
Partner with the Visual Design Team and UX Engineering Team to polish UI designs, work within and contribute to our design system, and ensure necessary design elements are available to UX and engineering partners.
Team up with the Docs Team to craft in-product content experiences, help identify documentation needs, and ensure a cohesive editorial tone across our product brand.
Support engineering during implementation with direct partnership and collaboration, early technical feasibility discussions, and annotated design deliverables.
Work closely with other UXers, product management, and engineering to manage, plan, and scope UX team projects and product-wide projects. You'll also help determine UX acceptance criteria, drive completion and delivery of projects, and ensure that implementation follows design and product requirements.
As a Leader of the UX Team you will:
Demonstrate strong leadership. You lead by example and help drive the design vision and strategy for your product area, while also working alongside your team on tactical details with domain knowledge and design expertise.
Are unafraid of ambiguity. You push forward and lead the team through unclear direction, and not only drive defining that direction, but you also help to build up this skill in the UX team you're working with.
Are skillful at synthesizing complex concepts into usable and polished design deliverables. You can translate strategy, business requirements, research findings, and usability best practices into high quality, customer-centric design solutions that support and reinforce product vision, brand, and business objectives.
Understand product and design are about tradeoffs. You balance and identify user experience, business needs, technical feasibility, and time-to-market to determine the best design solutions that meet customer goals.
Believe deep partnership is the root of success. You naturally build strong partnerships across the organization, and you know how to create consensus, drive alignment, and influence outside your reporting chain.
See process as a means to deliver value. You understand the complete design lifecycle with relation to agile principles and software development, and balance the right amount of process across your stakeholders with a focus on driving customer outcomes.
Are a strong and dynamic communicator. You have the ability to tell a story and craft a narrative that compels your audience, drives alignment, and prompts action.
Lead with a strong sense of accountability. You have excellent time management skills, and hold your team accountable to commitments.
Imbue energy, enthusiasm, and curiosity. You bring yourself every day, and cultivate an environment where continuous learning and disciplined risk taking are supported and encouraged.
Have 8-10 years of relevant experience as a product designer, UX designer, visual designer, or equivalent experience. And 4 years as a Lead hands on UX Designer.
We don't require cybersecurity experience. It's a nice to have, but ultimately we're looking for someone with great UX instincts that can identify patterns and needs across our customer base, and synthesize these complexities into usable and polished design solutions. We know there will be a ramp-up period, and will support your journey into this exciting field!