Senior Technical Content Developer

US - MA - Boston

Location(s)

US - MA - Boston

Team(s)

Customer Success & Support


Technical Content Producer

Company Description

Rapid7 (NASDAQ: RPD) is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 9000 customers across 120+ countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at www.rapid7.com.

The Opportunity

Rapid7's Global Education Services team is looking for an experienced Technical Content Developer for our team. This is an opportunity to build strong content to support the onboarding and continued growth of our customers. Rapid7 is seeking a candidate that brings the right blend of technical knowledge and design skills to enhance our overall customer learning experience. This person reports to the Sr. Manager of Education Services and will mentor junior members of the content development team. If you are an energetic, innovative instructional designer who has the experience and the commitment to develop an industry-best training program, then this could be a great match!

Duties And Responsibilities

  • Architect learning paths and eLearning courseware using a Learning Management System (Skilljar)

  • Curate written, video, and webinar content from customer-facing and product teams in a centralized and indexed Learning Management System

  • Develop and standardize content that enables cybersecurity professionals throughout the customer lifecycle

  • Create a unified brand experience across all products and service education?

  • Collaborate with stakeholders in Support, Customer Experience, Customer Success, Customer Excellence, and Professional Services to ensure content production is aligned with customer needs and product adoption goals

  • Work alongside the Customer Adoption / Onboarding team to increase time to value and reduce initial support tickets

  • Apply principles of adult learning and cognitive load practices to eLearning content 

Desired Skills And Experience

  • Prior experience teaching or deploying enterprise or cloud-based solutions

  • Prior experience producing customer content (videos, eLearning modules, technical presentations, lab guides)

  • Excel at visual storytelling using delivery tools such as powerpoint presentations and eLearning authoring tools such as Articulate 360 or Adobe Captivate 

  • Excellent verbal, written and interpersonal communication

  • Demonstrated ability to transform Instructor-Led Training (ILT) content into an eLearning experience

  • Demonstrated ability to create new content following the ADDIE model of curriculum development

  • Ability to manage multiple projects within tight timeframes

  • Ability to work effectively on global and virtual teams and accommodate time differences

  • Strong project management skills, must be able to self-manage content development process and collaborate with SMEs to produce high quality and impactful content

  • Experience working in cybersecurity preferred but not required; knowledge of the personas working in the cybersecurity community

  • Work in a fast-paced, rewarding environment with tight deadlines and minimal supervision that demands high quality, creativity and consistency

Education and Certifications:  ANY of the following

  • BS or MA degree in instructional design, educational technology or similar

  • Professional certification from online training organizations

  • Certified Technical Trainer or Certified Curriculum Developer credential from a military or government agency