Technical Support Engineer - Cloud

US - TX - Austin

Location(s)

US - TX - Austin

Team(s)

DivvyCloud


We are looking for a Technical Support Engineer that is hard-working and committed to customer success. The Technical Support Engineer should be comfortable living in both the Support and Engineering environments; translating internal Engineering-speak into clear concise directions for customers and vice-versa. This is an excellent opportunity to join a dynamic and fun Technical Support team. This role will report to the Director of Product Support, but will also work collaboratively across our Customer Success, Product, Engineering, Sales, and Documentation teams.

You will help with technical issues, bug identification, feature requests, general knowledge, and proof of concepts.

Responsibilities

  • Quickly cultivate customer trust by becoming an expert in DivvyCloud software

  • Leads support efforts for customers who have been determined to have Critical value when needed

  • Coordinates with Customer Success Managers to address any technical issues impacting a Customer's success

  • Escalates software bugs or feature enhancements to Tier 2 and product management teams

  • Acts as a subject matter expert of the DivvyCloud product

  • Builds relationships and partnerships with other internal DivvyCloud teams

  • Proactively shares information and expertise regarding recent fixes, and best practices in the cloud

Job Requirements:

Extraordinary attention for customer experience

  • A minimum of 2 years' experience with Cloud Technologies 

  • Proficiency with command-line tools and Linux operating system environments

  • Systems Operations experience, including deploying and managing applications, either on-premises or in a public cloud environment.

  • Certified on one of the following:

  • Amazon Web Services
  • Google Cloud Platform

  • Microsoft Azure

  • Familiar with at least one of the following languages and technologies

  • SQL

  • PHP

  • Java

  • Python

  • JSON

  • Excellent organizational and project management skills

  • Fast learner, natural curiosity and love of technology