Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 9100+ organizations across 125 countries, including 52% of the Fortune 100. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com.
The Rapid7 Salesforce Administrator is part of our Services Operations business and will administer the Force.com solution FinancialForce, as well as JIRA, gather requirements, map out processes and build test cases, and manage any associated documentation/communication/training. These activities will enable processes, reporting, and methodologies that scale for the growth of our onboarding and Services organization. This role resides in the Services Operations team, supporting several cross-functional teams, such as Services, Services PMO, and IT. This is a significant role which presents the opportunity to impact the growth and direction of the organization as we continue to scale.
Collaborate with cross-functional teams to define, implement, and support initiatives with FinancialForce PSA on the Salesforce.com platform. Design, develop, and maintain complex user roles, security, profiles, workflow rules, custom workflows, etc.
Train and support end users on the proper uses of the FinancialForce PSA platform.
Work with Services Operations and PMO to develop new automated workflows, functional requirements, application configurations/administration, test plans, and post-deployment support activities.
Manage and implement customization requests, including JIRA workflows and automation.
Identify and communicate data integrity issues to the team and participate in resolution.
Perform mass data imports/exports using the various import tools.
Work with the Services PMO Manager to support and continuously improve the project automation modules within our CRM.
Participate in new feature technical design, technical requirements, and implementation.
Identify opportunities for application optimization, redesign, or development.
As needed, work with internal departments to develop reporting and dashboards.
Ability to coordinate with implementation partners, IT and other internal stakeholders, and developers in providing solution suggestions and constructive feedback.
Troubleshoot and debug system and end user errors.
Work with Services Operations team to take current manual reports and automate.
Coordinate with Services Operations leadership to introduce automation of current services resource management process and operationalize reporting activities.
1-3 years of experience in a tooling implementation and administration, reporting, and automation role. Salesforce knowledge required, with understanding of FinancialForce and NetSuite a strong plus.
Experience with workflow tooling (JIRA and Asana or other comparable tools with complex architecture and integration capabilities).
Experience prioritizing projects and effectively communicating timelines to stakeholders.
Proven ability to manage high volume of activity effectively in a matrix resource environment – you get stuff done.
Ability to own a problem statement, work with stakeholders to formulate the solution, own requirements, execute on requirements, and document/train on new solutions.
You like to look at things from a lot of different angles and come up with great solutions – never settling for “the path of less resistance”.
Fundamental understanding of project management methodology.
Experience with automating and operationalizing services reporting.
Strong communication skills and team-driven focus is essential as this team member will be expected to act independently, as well as collaboratively, with customers, peers, partners, and managers to ensure customer satisfaction and team goal achievement.
Experience with flowcharts and process documentation.
Bachelor's degree or equivalent experience.
Experience working in a services organization within a software company.
Appreciation of the cybersecurity solutions Rapid7 provides.
Experience with SQL/general querying.
Experience in building & maintaining automation across Google Suite of products (slides, document, sheets, etc).
Proficiency in Excel/Google Sheets.