Lead Sales Operations Analyst

US - MA - Boston


US - MA - Boston


Business Support

Rapid7 (NASDAQ: RPD) is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 9000 customers across 120+ countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at www.rapid7.com.

The Opportunity:

Rapid7 is looking to add a Lead Sales Operations Analyst to our growing organization. We are looking for an experienced individual with project management skills and an entrepreneurial attitude to lead sales operations efforts within Rapid7's global Sales Organization. The position will report to the Director of North America Sales Operations and be involved with providing process improvements and analytical support to the Sales Organization by leveraging SFDC, Tableau and other technologies. The ideal candidate will be driven, courageous, innovative and passionate in helping us to look for new ways to drive growth while keeping the customer at the center.  

As the Lead Sales Operations Analyst, you'll play a pivotal role in managing and supporting territory management, account intelligence, sales programs and providing analytics on the KPI's that support our sales organization. Each of these responsibilities is critical to Rapid7's success and involves working closely with key stakeholders within Rapid7 while leading projects. The ideal candidate will effectively collaborate with stakeholders in Sales, IT, Business Intelligence, Marketing, Finance and People Strategy to help the Sales Organization achieve its annual goals. This role requires a mixture of business acumen and technical expertise, executive presence, and the ability to build strong partnerships with business partners. Success in the role will require a self-starter with strong initiative and a passion for collaborating with others to solve problems.

In this role you will:

  • Collaborate cross-functionally, adding value to the sales organization to increase impact

  • Drive improvement of business processes, leveraging the SFDC & Tableau platforms to drive growth and scale

  • Build and create automated, scalable processes to provide the sales organization with proactive analytics on sales performance to drive data-driven decisions

  • Partner with IT teams to understand new capabilities available in Salesforce & Tableau and train sales representatives to use these capabilities

  • Assist with key sales planning activities during planning and budgeting cycle including but not limited to managing Rapid7's sales territory planning process

  • Ad-hoc analysis as required to aid management decision making

In return you will bring:

  • 4+ years of direct experience in Sales Operations as a Sales, Senior or Lead Sales Operations Analyst, preferably at a high-tech or software company

  • 2+ years of Salesforce.com experience;  Salesforce certification, Lightning experience and Salesforce Territory Management experience a plus

  • Experience with Tableau or NetSuite a plus

  • Excellent analytical and problem solving skills, combined with strong business judgment and ability to present analysis in a clear and compelling manner

  • In-depth understanding of sales processes and systems, i.e. sales cycles, account, territory, opportunity, pipeline management

  • Experience working in a high-growth, performance and deadline driven environment

  • Results oriented, attention to detail, ability to prioritize multiple objectives and projects

  • Ability to manage own workload, work efficiently, and meet deadlines

  • Successful track record of working at all levels of management and sales teams

  • Excellent interpersonal, verbal, and written and communication skills required

  • Good work ethic, desire to learn and be challenged, self-driven and motivated

  • BA/BS degree in business or related field