Senior Customer Advisor

US - Remote


US - Remote


Security Services

Senior Customer Advisor

Rapid7's Managed Detection and Response (MDR) service delivers world class, 24/7/365 threat detection and incident response services for our customers. By employing multiple threat detection methodologies including behavior analysis, threat intelligence, and threat hunts, the MDR team identifies both known and unknown threats across customer environments. Our customers are a good mix of small/medium business, mid-market, and enterprise, giving us unique insights into threats that affect organizations of all sizes in all industries. By partnering with our customers above and beyond the tactical aspects of threat detection and incident response, our Senior Customer Advisors work with our customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.

About the role:

As a member of Rapid7's MDR team, the Senior Customer Advisor is on the front lines helping clients defend and respond to today's biggest threats. Rapid7's Senior Customer Advisors work with Rapid7's MDR analysts and clients to ensure success in analysis technology deployment, incident detection and mitigation, and continuously delight clients. Rapid7 Customer Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with analysts as they are briefing a CISO on a recent breach. 

What you'll be up to: 

  • Working closely with MDR Analysts to convey threats and recommendations to Rapid7 customers

  • Reviewing and generating high-quality accurate and contextual customer deliverables 

  • Providing subject matter expertise and advisement to clients for industry attack trends and defenses 

  • Building strong advisory relationships with customers and continuously exceeding client expectations 

  • Guiding clients through MDR findings and providing subject matter expertise for response activities 

  • Ensuring that MDR technology is functional, and coordinating with Rapid7's support team when needed 

  • Assisting in technology deployment and client onboarding processes 

  • Gathering client input and requirements across the MDR client base to influence MDR service roadmap 


  • Bachelor's degree in information security or related discipline 

  • Significant client relationship management experience 

  • Prior experience in managed or enterprise information security services, incident response, forensics, malware analysis, penetration testing, or network defense 

  • Strong understanding of common enterprise technologies 

  • Proven ability to convey extremely technical concepts to audiences with varying technical prowess 


  • Information Security consulting experience 

  • Prior technology deployment and configuration experience 

  • Experience with logging technologies and concepts 

  • Strong project management and prioritization abilities