International Senior Collections Specialist

Reading, United Kingdom

Location(s)

Reading, United Kingdom

Team(s)

Accounting & Finance, Business Support


Job Summary:

Rapid7 is looking for an International Collections Specialist who will be responsible for handling the collection of international partner accounts whist building strong relationships with partners and providing them with an excellent experience. This role will ensure assigned accounts are maintained within acceptable company guidelines along with related tasks. 

 

Responsibilities:

  • Onboard new International Partners and build relationships with existing Partners, including setting up monthly/weekly calls

  • Manage a collections book from date of invoice to cash collection, including ensuring an excellent customer experience

  • Maintain collections and billing notes in Netsuite

  • Forecast collection estimates on book of accounts and continually update management on progress

  • Research, escalate and resolve partner discrepancies, including partnering with Sales Ops, Sales, and Customer Success Organization

  • Address and resolve account credit balances and overpayments

  • Support special projects and mission-critical initiatives

  • Proactively supports management as well as the objectives and goals of the department

  • Help establish and achieve DSO (days sales outstanding) goals

  • Identify and assist with process improvement and accuracy initiatives

  • Assist with the resolution of any issues that could impact the timely month-end closing.

  • Assist in providing required training when necessary.

Required:

  • 2+ years of Collection experience

  • Experience with Netsuite and SalesForce a plus

  • Partner collection experience 

  • Commitment to excellent customer service

  • Excellent written and verbal communication abilities

  • Ability to prioritize and manage multiple responsibilities