Rapid7 is looking for an International Collections Specialist who will be responsible for handling the collection of international partner accounts whist building strong relationships with partners and providing them with an excellent experience. This role will ensure assigned accounts are maintained within acceptable company guidelines along with related tasks.
Onboard new International Partners and build relationships with existing Partners, including setting up monthly/weekly calls
Manage a collections book from date of invoice to cash collection, including ensuring an excellent customer experience
Maintain collections and billing notes in Netsuite
Forecast collection estimates on book of accounts and continually update management on progress
Research, escalate and resolve partner discrepancies, including partnering with Sales Ops, Sales, and Customer Success Organization
Address and resolve account credit balances and overpayments
Support special projects and mission-critical initiatives
Proactively supports management as well as the objectives and goals of the department
Help establish and achieve DSO (days sales outstanding) goals
Identify and assist with process improvement and accuracy initiatives
Assist with the resolution of any issues that could impact the timely month-end closing.
Assist in providing required training when necessary.
2+ years of Collection experience
Experience with Netsuite and SalesForce a plus
Partner collection experience
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities