Manager, Sales Incentives

US - MA - Boston


US - MA - Boston


Accounting & Finance

The primary focus of the Sales Incentives Manager (Global Commissions) is to lead the commissions team in calculating and processing commission payments for our global workforce of 1,000+  variably-compensated employees.  The Sales Incentives Manager will work closely with Finance, Payroll, and Sales Operations to ensure calculation, reporting, and payment of commissions.  The Sales Incentives Manager will support the team in researching and answering questions regarding commissions, sales and other related inquiries from the Sales team, Executives, or Finance team as needed.  The Sales Incentives Manager will be able to solve complex problems by defining system, process, and workflow enhancements.


Position Responsibilities:

  • Collaborate with Sales Operations and Finance ensuring effective communication, alignment and development of operational solutions 

  • Lead the monthly sales incentive compensation process utilizing our sales performance management system, Xactly Incent, in monthly commissions calculations and reporting

  • Build out, lead, evaluate and develop commissions staff ensuring that goals and objectives are met. Mentor staff with a focus on employee development and growth

  • Accurately assist with the preparation of Monthly/Quarterly/Annual commissions and SPIF calculations. Validate sales data and make necessary adjustments

  • Assist with analytics and plan effectiveness efforts to share with key stakeholders and inform incentive design decisions

  • Provide ongoing support in resolving commission calculation-related inquiries and exceptions with the sales teams

  • Recommend data quality improvements, system enhancements and streamline operational processes

  • Partner with Finance, Payroll, Sales, and Sales Operations to ensure accurate and timely commission calculations and payments, as well as analytical reporting of results

  • Manage commission expense accruals

  • Refine commission plans terms and conditions

  • Build content for training and enablement

  •  Initiate and lead special projects including system enhancements and ad-hoc reporting


Position Requirements (Knowledge and Experience):

  • Bachelor's degree and/or equivalent experience

  • 5+ years of sales operations and/or variable compensation experience including 1+ years of managerial experience

  • Experience as a team leader, with the ability to build, maintain, and motivate a high performing team

  • Excellent partnering skills across all levels of the organization

  • History of implementing processes and process improvements

  • Strong Microsoft Excel skills are required for this role

  • Prior experience with Xactly or other sales compensation software (SPIF, SAP, Varicent) Innovative problem solver with strong analytical and decision-making skills

  • Detail-oriented, Self-starter, Quick learner, Organized

  • Ability to meet strict deadlines and thrive in a fast paced work environment

  • Clear and thoughtful communicator in discussing and sharing sensitive performance and compensation data with a range of business functions

  • Enthusiastic with a passion for change and efficiency