Onboarding Success Manager

US - TX - Dallas


US - TX - Dallas


Customer Success & Support

Company Description

Rapid7 (NASDAQ: RPD) is helping organisations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behaviour, investigate and shut down attacks, and automate routine tasks. With more than 9000 customers across 120+ countries, Rapid7 is a recognised leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at www.rapid7.com

The Role

We are looking for an On-boarding Success Manager for our Customer Success department to ensure a successful onboarding for our new customers.

The onboarding is an important phase of the customer lifecycle, and as an Onboarding Success Manager, you will be responsible for establishing the solid foundation that drives customers' future successes. You will work in conjunction with Sales Executives, Product and Customer Success Managers who are involved in the onboarding process. The role is a blend of customer-facing communication and focused project management tasks.

  • 3+ years' experience in technical account management, professional services or Customer Success positions (Preferably in SaaS)

  • Ability to understand customer requirements, and tailor-fit product capabilities and business relations accordingly

  • A proactive problem-solver, multi-tasker and perform effectively under pressure

  • Positive work ethic, ambitious and passionate attitude

  • Strong quantitative and analytical skills

  • Great presentation skills

  • Excellent verbal and written communications skills

  • Comfortable with conducting the majority of business via phone and email