Collections Support III

US - MA - Boston

Location(s)

US - MA - Boston

Team(s)

Accounting & Finance


Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 9000 organizations across 125 countries, including 52% of the Fortune 100. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com.

The Credit & Collections Specialist will be responsible for establishing and maintaining credit lines, payment terms, and collection activity for all customers while building strong relationships with internal and external stakeholders and providing an excellent customer experience.

In this role you will

  • Manage a collections portfolio from date of invoice to cash collection, including building relationships with customers and/or partners to ensure on time payments and excellent customer service

  • Follow-up with customers/partners on past due invoices by calls and emails on a daily basis

  • Maintain collection and billing notes in Netsuite

  • Forecast collection estimates for your portfolio

  • Maintain credit terms and credit limits for all customers in your portfolio

  • Research, escalate and resolve customer discrepancies

  • Address and resolve account credit balances, overpayments and journal entries

  • Maintain weekly aging and top accounts past due reports

  • Monitor credit hold process; updating account pages and contacting internal stakeholders as

    required

  • Determine accounts to be turned over to a collection agency or written off as bad debts

  • Work cross functionally with Sales/CSM/Ops and communicate overall health of the accounts in

    your portfolio

  • Support special projects and mission critical initiatives

  • Proactively support management as well as the objectives and goals of the department

  • Help achieve DSO (days sales outstanding) goals

  • Assist with vendor portal management

  • Identify and assist with process improvement and accuracy initiatives

In return you will bring

  • Minimum 2 years of collection experience, with Enterprise B2B collections a plus

  • Minimum of an Associate Degree or equivalent experience required

  • Former experience with ERP, NetSuite and Salesforce is preferred

  • Strong attention to detail, goal oriented

  • Able to meet daily and monthly cash and collection goals and metrics

  • Ability to work flexible hours as needed

  • Motivated, positive team player with ability to interact with individuals across various

    teams/roles

  • Strong analytical skills and the ability to propose positive business solutions to problems

  • Commitment to excellent customer service

  • Excellent written and verbal communication abilities

  • Ability to prioritize and manage multiple responsibilities