Senior Practice Operations Manager

US - MA - Boston

Location(s)

US - MA - Boston

Team(s)

Product & Engineering


Description

The Senior Practice Operations Manager is responsible for effective product delivery. They provide timely and accurate decision support for prioritization and resourcing questions. They are custodians and evangelists of the “secret sauce” of how Rapid7 builds products. 

What do they own? (Accountable)

Drive impact by identifying opportunities and implementing the means to evolve our current processes that increase program/product effectiveness  

  • Develop a deep understanding of what drives the business

  • Create targeted programs that drive operational efficiency, increase cross-functional alignment, and/or advance progress toward goals

  • Align with stakeholders to prioritize key focus areas

  • Communicate and coordinate change management efforts

  • Deliver and measure program effectiveness against defined success criteria

  • Inspect and adapt based on feedback

Build, implement, and maintain tools/reports that provide visibility and decision support for project/program prioritization, delivery, and performance to key stakeholders

  • Aggregate, organize, synthesize program and project information to communicate key insights to executives and the cross-functional team

What do they do?(Responsible for execution)

Simplify and streamline the product delivery process

  • Operate and improve efficiency of sustaining operations

  • Create delivery cadence through facilitation and tooling for weekly prioritization/alignment meetings and other feedback loops

  • Drive accountability through consistent review of progress toward goals and executing against intentions/plans

Provide visibility and connect the organization

  • Maintain, expand and evangelize central project reporting system

  • Establish working groups and feedback loops between Products and non-Product groups

  • Create operational reports and review with teams to determine key focus areas

Coach and mentor teams on Agile-based program frameworks 

  • Partner with cross-functional teams to increase visibility, alignment, accountability, and coordination of initiatives

  • Develop and drive organizational programs that strengthen the community of Product, Project, and Program Managers across diverse teams - including forums for mentorship, peer support, and sharing of best practices

  • Collect, organize and structure tribal knowledge - includes creating knowledge base articles, tools, and trainings for information sharing

Experience

  • 2+ years managing large scale, complex projects

  • Certified Scrum Master or equivalent experience

  • JIRA, Confluence - Admin experience preferred

  • Demonstrated ability to work effectively and influence without having direct authority over resources

  • Demonstrated ability to work within all levels of an organization, including working with senior management

Skills

  • Eager to jump in.  You are willing to help where needed.  You know that sometimes you have to first fill the shoes in order to understand the nuances and complexities of a situation in order to determine the best path forward.

  • Comfortable with ambiguity. You can see the big picture even when it's fuzzy.  You bring clarity and organization to big ideas and help teams make progress even when things are unclear.

  • Continuous learner. You love hearing new ideas and are constantly evolving your toolkit of resources.  

  • High EQ with a strong coaching ability.  You meet people where they're at and bring them along on the journey.  You know that we can only make an impact together and ensure that no one gets left behind.

  • See process as a means to deliver value. You understand the complete software development lifecycle and balance the right amount of process across your stakeholders with a focus on driving outcomes.

  • Systems Thinker.  You're able to break down complex concepts into meaningful deliverables and milestones, while understanding how proposed changes could affect the larger system.

Additional Details

  • We don't require cybersecurity experience. It's a nice to have, but ultimately we're looking for someone with great project management experience that can identify patterns and needs across our teams, and organize these complexities into sustainable and scalable processes that delivers on our goals. We know there will be a ramp-up period, and will support your journey into this exciting field! 

  • We need someone that can travel occasionally, both domestically and internationally (of course, once it's safe to do so). Rapid7 has 7 offices with team members present across North America and Europe. You'll work directly with team members in Boston, MA; Arlington, VA; and Dublin, Ireland. 

Who We Are

Rapid7 helps organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 9,000 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture.