Lead Business Systems Analyst

US - MA - Boston

Location(s)

US - MA - Boston, US - Remote

Team(s)

Business Support


Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 9,100+ organizations across 125 countries, including 52% of the Fortune 100. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com

 The Lead Business Systems Analyst will be responsible for leading cross-functional efforts to maximize the efficiency, accuracy, and actionable impact of our ‘Go To Customer' data, Technology and Processes. This role will actively partner across multiple teams such as Sales/Customer-Success/Marketing- Operations, Business Applications Team (IT), Data Quality, Data-Engineering, BI,and the broader Go To Customer organization to help us build and refine a holistic Go-To-Market machine (Technology, Process, Data, People) processes to positively impact customer (Internal & External) objectives. 

Specifically, this role will focus on improvement of core ‘Foundational Operations' within the Sales/CS/Marketing Operations and GTC Technology teams.  These processes include: Account and Territory models and strategies, Sales/CS Performance, envisions and implement a Compensation data-model and automation technology that can support a massively scaling Revenue organization.  This role will help to project manage efforts from business discovery, to requirements definition, through to execution, implementation and defining how 'production' looks like 
 

In this role you will:

  • Be responsible for leading long term projects with multiple milestones that include technical changes to Salesforce and related applications, business process changes and data management improvements

  • Play a lead role in Rapid7's roll out of Territory Management across the Marketing, Sales and Customer success orgs from business discovery and process design through to system implementation and roll out - this will serve as the basis for our modern-GTM motion. 

  • Lead discovery and requirement gathering discussions with key stakeholders in Growth Operations, Platform Teams, Customer Success, Marketing and others to understand critical business outcomes and drive to sustainable and scalable solutions rather than short term fixes.

  • Help design technical solutions along with Applications (IT), Data Engineering, and our Data Quality team.

  • Actively learn, and influence the Rapid7 Customer data lifecycle' from Lead Creation through to a healthy Customer, and help build consistency and structure into the process from a data perspective
     

In return you will bring:

  • 5-6 years of experience in a business analyst role with a systems driven focus.

  • Salesforce experience, admin credentials a bonus

  • Experience leading cross-functional initiatives involving multiple stakeholders to successful completion, including effectively managing a roadmap, communicating timelines, expectations and risks along the way.

  • Systems driven, analytical mindset including an ability to focus on root cause analysis, and drive towards sustainable long term solutions rather than quick short term fixes

  • Ability to decompose a business objective/Question into a Data-Model (ERD), process-flow, and User-interactions.

  • Experience leading projects involving multiple data sources - i.e. Salesforce, 3rd party data, internal product data using a data warehouse and associated tooling

  • Self-driven work ethic, a demonstrated ability to build and execute a pathway to achieve high-level goals

  • Open minded, positive problem-solving approach to technical issues, process challenges, etc. to steal from an internal mantra, ability to “Fall in love” with the problem in order to fully understand it.

  • Ability to thrive in a fast paced, ever changing environment with multiple stakeholders and competing priorities

  • Strong communication skills are critical, including an ability to interact with senior level stakeholders on a regular basis.
     

Nice to have, but not required:

  • Prior experience with current R7 internal tools such as Snowflake and Tableau

  • Experience with deploying a territory management solution (i.e. Salesforce Territory Management or something else).

  • Experience diagramming, mapping and working on projects to improve a full ‘Revenue Motion' and all associated technology integrations

  • Additional specific experience with R7 owned tools and data sources such as Clari, Salesloft, ZoomInfo, LinkedIn Sales Navigator and Sales Insights, LeanData would be a plus