Customer Success Manager
The IntSights (A Rapid7 Company) Customer Success Managers are the backbone of our relationships with our customer base.
We are looking for a Customer Success Manager to own and manage our clients in the EMEA to ensure IntSights delivers the best value to their business needs and challenges. Orchestrate overall relationships with assigned clients, which will include: Growing adoption, ensuring retention, and happiness Work with clients to build Customer Success Plans, establish critical goals, and aid the customer in achieving their objectives. Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards and program status. Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services. Work closely with the account team to find opportunities for new usage of the product across organizational functions. Work to identify and/or develop upsell opportunities Provide insight with respect to the availability and applicability of new products and features. Act as the IntSights
liaison for IntSights technical inquiries, issues, or escalations. This will include working with IntSights Support, Product Management (i.e. roadmaps), or others as needed Maintain Current functional and technical knowledge of the IntSights platform and future products
Job Requirements :