Director, Product Consulting (SaaS)
Rapid7 is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 8000 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at www.rapid7.com.
Reporting to the Vice President, Customer Solutions, the leader of our Product Security Consulting team is a key member of the Global Services team who possesses a passion for customer success, technology, and solving complex security problems with innovative solutions.
This role is focused on leading our global team of Product Consultants responsible for the successful deployment and enablement of our customers as well as providing the expertise required to integrate companion products and extend product capabilities. The ideal candidate will have a strong focus on customer success and an ability to create and implement service offerings that solve customer problems and lead to successful customer outcomes. In addition, this person will have a strong background in security and related technologies so that they can guide the team's direction to remain in synch with the customer landscape.
The Director is expected to drive pre-sales activities to engage and build our client base. In addition, their team will support customer relationships in a post-sales capacity by delivering exceptional quality and mission-critical product security solutions.
This person will work cross-functionally with other Global Services leaders to foster collaboration, cohesion, and a consistent delivery approach within APAC, EMEA and the Americas. They will also work with our global leaders to grow our product consulting presence and track record of customer success.
If you are someone who wants to bring your progressive mindset to help us evolve a global vision for how our product consulting team can even further enhance our business, this could be the role for you!
Work to establish a clear market position, go-to-market approach, and execution strategy for Rapid7's Product Security Consulting practice
Provide P&L management with familiarity with Sales and Revenue forecasting
Design a process to directly support and drive opportunities and/or engagements from pre-sale through final delivery and sign-off
Enable and energize pre-sales, sales, account management, and channel partners through clear value proposition and benefits, as a unique value road-map, to meet the identified customer business needs
Develop a strong portfolio of consulting offerings that meet the needs of our customers and partners
Lead the team's growth and expansion in non-North American geographies
Actively participate within the Rapid7 community and security industry as an advocate and advisor
Maintain an active presence as a thought leader in security/security technology space
10+ years of professional services delivery experience with an emphasis on the deployment of software/SaaS products/solutions
Bachelor's degree in a relevant discipline (Computer Information Systems, Information System Technologies, Management Information Systems) or related field
Consulting experience including interfacing and servicing clients, conducting proofs-of-concept, pre-sales technical scoping, managing and budgeting time and expenses, working in project-oriented environments with deadlines and milestones, making presentations to management, etc.
Proven ability to build relationships, understand business needs, and deliver demonstrable value to senior management and C-level executives
Experience growing and managing global teams
Experience in the security industry highly preferred, or at a minimum, the passion to dig in and understand the space as well as customers at differing levels of security maturity
Willingness to travel up to 40% of the time