Order Management Specialist II

US - MA - Boston

Location(s)

US - MA - Boston, US - FL - Tampa

Team(s)

Accounting & Finance


Rapid7 (NASDAQ:RPD) is a team of highly motivated individuals dedicated to making the world a safer place through innovative cybersecurity solutions. With over 9000 customers (including half of the Fortune 100) across 120 countries, Rapid7 aims to give Security, IT, and Development teams the tools needed to dramatically improve their security operations. Consistently named one of the best places to work by the Boston Business Journal and The Boston Globe, Rapid7 views its people as its most important asset and invests heavily in employee career development and company culture.

In this role you are responsible for:

  • Utilizing NetSuite (ERP+CRM), Salesforce (CRM), and Zendesk (ticketing), administer processing of various types of sales orders, capturing all sales contract data in a timely manner, consistent with all compliance requirements, and allowing for the successful completion of all downstream fulfillment, reporting, and renewal activities

  • Work closely with the different sales groups to ensure that all transactional contracts are complete, accurate, and meet all internal booking requirements required by professional audit agencies

  • Review, approve, and/or reject quotes with a high attention to detail regarding knowledge of SKUs and language that is customer centric, while also preserving Rapid7's future ARR

  • Assist with the Revenue Accounting team to reconcile any post-approval inaccuracies and correct processing issues related to revenue

  • Collaborate cross-functionally with R7 Legal, IT, Commissions, Revenue Accounting, Accounts Receivable, Sales Operations, etc.,  adding value to the order submission process to increase impact and proactively remove any issue that could delay a sale

  • Advise members of each sales organization on the specific corporate guidelines that are required for various order submissions

  • Triage, troubleshoot, and provide direction to cross-functional business units that are related to inquiries and issues directly affecting the customer

  • Liaise with revenue and legal teams by providing input on deal structures and executing creation of the resulting sales quotes

  • Assist with driving operational scalability through automation, standardizing and simplifying business processes for the global order management team 

  • Team with colleagues in Order Management, Revenue Accounting and Operations, Legal, and Sales to build complex and customized quotes that deliver customers an excellent procurement experience, the ability to succeed in implementing Rapid7's products and services, and the opportunity for future growth with Rapid7

  • Participate in cross-functional projects, providing direction on how Rapid7 systems function and communicating potential benefits with respect to the company's efficiency and scalability goals

  • Assist in the testing and implementation of new SKUs that will expand Rapid7's ever growing footprint in the cybersecurity industry