Sr. Service Desk Technician

US - CA - Los Angeles


US - CA - Los Angeles


Information Technology

Rapid7 (Nasdaq: RPD) is advancing security with visibility, analytics, and automation delivered through our Insight cloud. Our solutions simplify the complex, allowing security teams to work more effectively with IT and development to reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. Over 9,300 customers rely on Rapid7 technology, services, and research to improve security outcomes and securely advance their organization. For more information, visit our website, check out our blog, or follow us on LinkedIn

Job Description:

Rapid7 Is looking for a Sr. Service Desk Technician to join our team.

Are you someone that has to have all the new technology toys 5 minutes after they have been released? A little obsessed with keeping things secure? 

We are looking for a creative high energy person to join our savvy service desk team, who understands that technology is meant to empower people. The work will be consistently changing in a company that is constantly growing. You will be part of a community which is fanatical about security and on a mission to make an impact in the global technology ecosystem. 

What we bring to the table:

  • Awesome company culture

  • Dynamic people and environment

  • Focus on employee experience

  • Not afraid to try things (disciplined risk taking)

  • Mindset of continuous evolution

What you bring :

  • Like fixing things, many things, all the time, people think you are weird because you like it 

  • Are resilient under pressure, let's face it, lots of prima donnas out there… 

  • Have a strong desire to continually learn and grow professionally

  • Have an overwhelming need to find a permanent fix to something you have just fixed again, in fact you will lose sleep if you don't… 

  • Like to troubleshoot and want to do a victory dance when you find a solution 

  • Are an information gatherer and can be a hub to coordinate people to get things done

  • Can develop strong documentation around systems and processes

  • See the value in, and perform RCAs and Post-Mortem write-ups as well as debriefs for shared learning

Our Ideal candidate has:

  • 3-5  years experience in a help desk / service desk capacity 

  • Experience supporting marketing and event teams at technical conferences

  • Technical certifications in; Windows, Networking, Mac, Desktop Support 

  • College or University Diploma

  • Desire to travel to other office locations on occasion if needed.

  • Some experience with applications we use: G-Suite, Jamf, Zoom, Okta, Airwatch, Slack, Solarwinds.

We have ambitious goals and need people that are dynamic, desire to be part of something greater than they are, and are passionate about technology. You have a chance to be part of a company that is changing how people think about information security. Your creativity will be highly valued and your nerdiness will seem normal. If you want a place where you can grow and make an impact, this is it.