Sales Operations Manager

Australia - Melbourne

Location(s)

Australia - Melbourne

Team(s)

Business Support, Sales & Business Development


Rapid7 is seeking to recruit an experienced sales operations leader for the position of Sales Operations Manager to lead impactful and highly strategic operations  programs to drive sales efficiencies and productivity across our APAC sales organization, and in proactive alignment with our Corporate Sales Operations Team. They will interact at all levels of the organization and will have a key leadership role  working with Go-to-Market Executives as well as other cross functional stakeholders.  The Operations Manager will work as part of a wider team of sales operations  professionals that spearhead sales forecasting, territory planning, deal support, sales process optimization, and overall resource allocation. This role will also help define  and implement key   sales tools as well as actively participate in  the development, reporting and analysis of the Sales Organization metrics, goals and forecasting.  The ideal candidate will be a highly energetic leader with significant sales operations and analytics experience. Qualified candidates will have experience building and scaling Sales Operations in a  high growth environment.  

Responsibilities  

  • Manage sales forecasting, planning, and budgeting processes for the APAC Geography,  establishing a high level of quality, accuracy, and process consistency.  

  • Facilitate pipeline review and create standardized leading indicators and metrics  (standardized) that can be acted upon to improve overall sales performance. 

  • Be an advocate of the field and champion an “easy to do business with” approach; drive  continuous improvement on all related sales processes, documents and tools to ensure  ongoing standardization and simplification of the Sales process. 

  • Quarterback deal process and support non-standard deal structures 

  • Manage territory planning and sales resources optimization. Provide comprehensive  analysis of territory alignment decisions; advise and drive sales quota setting process.  

  • Provide guidance, insight and recommendations to the leadership team focused on increased  revenue growth while improving overall sales team performance and effectiveness. 

  • Oversee and administer variable incentive compensation plans. Work cross functionally with Sales, Finance and People Strategy to enforce rules, policies, and procedures related to sales  compensation and recognition and facilitate dispute resolution 

  • Support sales strategy and enablement initiatives around sales process and methodology  focused on improving productivity, win rates, and visibility, and track performance against  goals. 

  • Assists sales enablement in transition planning of new sales team members and  on-boarding process. 

  • Ensure sales team readiness and operational process as it relates to new product / feature  rollouts: capabilities, sales strategy, goals.  

  • Identify areas for improvement, and design and facilitate successful implementation and  adoption of new processes  

  • Work cross functionally with marketing, finance, product, and business analytics teams to  solve complex business problems and drive strategic planning. 

  • Lead and counsel sales leadership in implementing objectives and success metrics  that align with go-to-market business goals. Responsible for leading short-term and  long-term planning operating mechanisms that drive continuous improvement and growth  strategies. 

Requirements 

  • Sales experience a strong benefit. 

  • Minimum 7-10+ years of experience in an analytical leadership role, and providing strategic  guidance and operational oversight in Sales Operations within a software sales  environment. 

  • Demonstrated ability to be comfortable in a fast-paced environment with changing  priorities 

  • Willing to roll up your sleeves, and pick up the shovel.  

  • Quick learner, curious and strong analytical skills; ability to dig into data, surface  actionable insights and sound decision-making skills 

  • Results-oriented and demonstrated record of develop initiatives that impacts productivity  

  • Demonstrated ability to identify root causes of problems, generate and evaluate creative  solutions, implements fact-based resolutions quickly and effectively. 

  • Strong communication skills, including establishing credibility and trust with customers  and building influential relationships with partners in the business. 

  • Strong work ethic and customer service mentality 

  • Adaptable, strong team player with outstanding communication skills and ability to work  with all functional areas

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