VP, Customer Advisors

US - MA - Boston


US - MA - Boston, US - FL - Tampa, US - VA - Arlington, US - TX - Austin


Customer Success & Support, Security Services

VP, Customer Advisors

Company Description

Rapid7 (Nasdaq: RPD) is advancing security with visibility, analytics, and automation delivered through our Insight cloud. Our solutions simplify the complex, allowing security teams to work more effectively with IT and development to reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. Over 9,900 customers rely on Rapid7 technology, services, and research to improve security outcomes and securely advance their organization. For more information, visit our website, check out our blog, or follow us on LinkedIn. 


The VP, Customer Advisors will lead a global and rapidly expanding team working closely with Rapid7's post sales delivery teams and product practices. The role provides a hands-on leadership opportunity for developing and steering a global team across the Americas, EMEA & APAC. You will lead our go-to-market Customer Advisor Servicing strategy, gathering input from cross-functional teams, the market and our customers. This is a key leadership role that will have influence over the strategic direction of our Managed Services business, and is a chance to join a high-performing organization that is a tremendous part of Rapid7's future growth. Come join us on our journey to a $1b+ company that is closing the security achievement gap for our customers!

The Role

  • Manage & lead a diverse global team of Customer Advisors 

  • Serve as an escalation point internally and externally with customers

  • Identify process improvements and work cross-functionally to take action to bring in appropriate structure and consistency as we scale

  • Solidify our go-to-market servicing motion and roll it out globally

  • Build out appropriate partnerships with MSSPs to support our customer base

  • Mentor junior leaders and individual contributors, building a solid leadership bench for the future of the team

  • Partner with Rapid7 executives, sales, customer success and product teams to exceed revenue and retention targets

  • Be seen as a security thought leader at Rapid7 and with our customers


Qualifications and Traits

  • 15+ years of experience in IT or security solutions

  • Proven ability to build and scale teams in fast-paced environments

  • Outstanding leadership experience with the ability to unite and inspire teams

  • Background in change management and aligning organizations for maximum impact

  • Strong relationship building and management skills with experience working cross-functionally to achieve team and company goals

  • Experience with multiple security products and servicing

  • Bachelor's degree highly preferred

  • Arlington, Virginia; Austin, Texas; or Boston, MA location is preferred; willingness to travel is required