Technical Support Engineer

Ireland - Dublin


Ireland - Dublin


Information Technology

Are you passionate about delighting your customers and helping them solve complex application issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? Then you are the right person to join our unique support team!

As a Technical Support Engineer, you provide premier support to a wide range of technical customers. Alongside the Support team you will use your expertise and knowledge to help solve application problems for our valued customers. This position is full-time and based in Dublin.

Job Responsibilities:

  • Investigate client issues in partnership with the end user and provide solutions/workarounds to the satisfaction of the customer
  • Collaborate cross-functionally to deliver exceptional customer experience
  • Document, share and help retain knowledge
  • Continuously increase qualifications and remain up to date with the industry technologies
  • Solve problems

Job Requirements:

  • Experience in technical support or related experience, particularly customer facing
  • Skills in computer networks (understanding TCP/IP concepts, troubleshooting, understanding security concepts etc.)
  • Skills in administration of various operating systems (in particular Windows and Linux)
  • Demonstrated troubleshooting and problem-solving experience
  • Excellent verbal and written communication skills
  • Elemental programming skills (preferably any of the following: Python, Java, Javascript)
  • Knowledge of cloud computing (in particular AWS, but others are welcome as well)

Nice to Haves:

  • Qualifications in the realm of computer networks and security or related
  • Proficiency with Rapid7 products and similar applications
  • Certifications in relevant areas (e.g. Network+, Security+, Linux+)
  • Knowledge of SQL and database administration
  • Experience in RESTful APIs
  • Understanding of SaaS application development lifecycle

What's in it for you?:

  • Attractive Salary
  • Competitive Pension employer contribution
  • Generous holiday allowance
  • Health insurance for you and your family
  • Life and disability insurance
  • Budget for additional education/development
  • Enhanced Maternity/Paternity pay schemes
  • Healthy (and some unhealthy) snacks and drinks plus regular office breakfast and lunches
  • Monthly outings/Summer party/Christmas party

We strive to promote a culture of overall wellness within our offices and offer:

  • Qualified mental health first aiders on site
  • Access to online GP 24/7, 365 days a year
  • Free onsite mortgage advice to promote financial wellness
  • Sponsorship for sporting/charity events