In this role you are responsible for:
Utilizing NetSuite (ERP+CRM), Salesforce (CRM), and Zendesk (ticketing), administer processing of various types of sales orders, capturing all sales contract data in a timely manner, consistent with all compliance requirements, and allowing for the successful completion of all downstream fulfillment, reporting, and renewal activities
Work closely with the different sales groups to ensure that all transactional contracts are complete, accurate, and meet all internal booking requirements required by professional audit agencies
Review, approve, and/or reject quotes with a high attention to detail regarding knowledge of SKUs and language that is customer centric, while also preserving Rapid7's future ARR
Assist with the Revenue Accounting team to reconcile any post-approval inaccuracies and correct processing issues related to revenue
Collaborate cross-functionally with R7 Legal, IT, Commissions, Revenue Accounting, Accounts Receivable, Sales Operations, etc., adding value to the order submission process to increase impact and proactively remove any issue that could delay a sale
Advise members of each sales organization on the specific corporate guidelines that are required for various order submissions
Triage, troubleshoot, and provide direction to cross-functional business units that are related to inquiries and issues directly affecting the customer