Rapid7 (Nasdaq: RPD) is advancing security with visibility, analytics, and automation delivered through our Insight cloud. Our solutions simplify the complex, allowing security teams to work more effectively with IT and development to reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. Over 9,300 customers rely on Rapid7 technology, services, and research to improve security outcomes and securely advance their organization. For more information, visit our website, check out our blog, or follow us on LinkedIn.
Rapid7's Managed Services delivers world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7's Customer Advisor team, you are on the front-lines helping clients defend against and respond to today's biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Customer Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.
Rapid7 Customer Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.
As a Customer Advisor, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Customer Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers' security programs.
Enthusiastic, driven, and knowledgeable colleagues
A fast-paced, agile team that is focused on exceptional service delivery
Insight into the latest attacker techniques and breaches
Innovative technologies and constantly evolving detection methodologies
Lasting trusted advisor relationships with clients in many industries
Input into service delivery, engineering, and product features and roadmaps
Associates Degree in information security, or two or more years of related experience
5 - 7 years of experience in Information Security or related discipline
Significant client relationship management experience
Strong understanding of common enterprise technologies
Proven ability to convey extremely technical concepts to audiences with varying technical prowess
What we expect from you:
Excellent written and verbal skills
Excellent soft skills
Information Security consulting experience
Prior technology deployment and configuration experience
Experience with security frameworks and concepts
Strong project management and prioritization abilities
Prior experience in managed or enterprise information security services, vulnerability management, incident response, forensics, malware analysis, penetration testing, or network defense
What you'll be up to:
Ensuring that Rapid7 Platform technology is functional, and coordinating with Rapid7's Managed Services and Rapid7's Support team when needed
Working closely with Analysts and Scan Operators to convey recommendations to Rapid7 customers
Reviewing and generating high-quality accurate and contextual customer deliverables
Providing subject matter expertise and advisement to clients for industry attack trends and defenses
Building strong advisory relationships with customers and continuously exceeding client expectations
Guiding clients through findings and providing subject matter expertise for response activities
Assisting in technology deployment and client onboarding processes
Gathering client input and requirements across the Managed Services client base to influence Managed Services service roadmap
Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base