Customer Security Consultant

UK - Remote

Location(s)

UK - Remote

Team(s)


Customer Security Consultant

Job Overview:

Rapid7's Managed Services delivers world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7's Customer Advisory team, you are on the front-lines helping clients defend against and respond to today's biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Customer Security Consultants are fanatical about security and customer satisfaction and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.

In this role you will partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will have a dedicated set of customers and you will partner with them to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.

You will be the key trusted advocate to our customers.  Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. You will be responsible for leveraging your technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers' security programs.

What you'll be up to:

  • Ensuring that Rapid7 Platform technology is functional, and coordinating with Rapid7's Managed Services and Rapid7's Support team when needed

  • Working closely with Analysts and Scan Operators to convey recommendations to Rapid7 customers

  • Reviewing and generating high-quality accurate and contextual customer deliverables

  • Providing subject matter expertise and advisement to clients for industry attack trends and defenses

  • Building strong advisory relationships with customers and continuously exceeding client expectations

  • Guiding clients through findings and providing subject matter expertise for response activities

  • Assisting in technology deployment and client onboarding processes

  • Gathering client input and requirements across the Managed Services client base to influence Managed Services service roadmap

  • Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base

Requirements:

  • Extensive experience working within Information Security or related discipline

  • Significant client relationship management experience, with the ability to build long lasting credible relationships

  • Information Security consulting experience would be advantageous

  • Proven ability to convey extremely technical concepts to audiences with varying technical prowess

  • Strong understanding of common enterprise technologies

  • Excellent written and verbal skills

  • Excellent soft skills

  • Prior technology deployment and configuration experience

  • Experience with security frameworks and concepts

  • Strong project management and prioritization abilities

  • Prior experience in managed or enterprise information security services, vulnerability management, incident response, forensics, malware analysis, penetration testing, or network defense