Partner Program Analyst

US - MA - Boston

Location(s)

US - MA - Boston

Team(s)

Business Support


Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

Our Mission

By continuously improving our technology, stemming the creation of risk in the community, and making security more usable and accessible, Rapid7 enables technology professionals to gain the clarity, command, and confidence they need to safely drive innovation and protect against risk. Our product suite helps organizations to quickly predict, deter, detect, and remediate attacks and obstacles to productivity.

The Opportunity

Rapid7 is seeking a Partner Program Analyst, a fundamental and important role, critical to enabling the growth and success of Rapid7's Partner ecosystem. This role will be the center point of Partner Program administration, working hand in hand with the global Channel Operations and Enablement team to administer and support the evolution of our partner programs and incentives to support our GTM partner strategy. 

We require a strong cross-functional collaborator who can successfully work in a performance-based, dynamic organization to drive consensus, contribute innovative ideas and successfully administer and manage our Partner Program. 

What You'll Do

  • Program Administration tasks include managing quarterly and annual partner compliance reviews and all associated internal and external communications and system updates.

  • Manage the Partner Onboarding process for our global team, working closely with legal, credit and collections and channel management to ensure timely onboarding for new partners. 

  • Manage global requests for Partner Authorization forms and program participation confirmation requests. 

  • Administration, tracking and provisioning of NFR (Not-forResell) requests for our global partners. 

  • Work closely with the business analytics teams to produce regular and ad hoc reporting to  establish defined program success metrics established that provide critical insights into the effectiveness of our channel programs and incentives. 

  • Administration of all Partner Program benefits, incentives and tier requirements.

  • Continually drive for consistency with how program guidelines are applied, how partner tiers are maintained and develop a standardized partner program compliance review process. 

  • Contribute to new program design ideas that balance partner investments with an incentive-rich program that drives partner focus and behavior across the entire Customer Lifecycle and meets the needs of our expanding and diverse partner ecosystem. 

  • Partner with the global partner operations teams to ensure that our operational practices are aligned and supporting program goals and objectives in a scalable and effective manner. 

  • Collaborate with Partner Marketing leaders to drive increased adoption of the Rapid7 partner portal as a key platform for communication, program incentive management, and partner interaction. 

  • Coordinate surveys to collect  partner feedback, and organize actionable steps that bring the voice of the partner to the program.

 
About You

  • 2+ years of relevant Partner Program administration experience delivering impact and results

  • Strong understanding of software partner ecosystems, ideally security partners, but not required

  • Demonstrated strategic thinking balanced with ability to quickly understand business objectives, create a well-aligned strategy and execution plans with clearly defined metrics and performance indicators. 

  • Able to manage multiple projects simultaneously, and ensure projects are on track at all times.

  • Experience in working cross-functionally, with multiple stakeholders, to achieve desired outcomes

  • Strong interpersonal and communication skills, including establishing credibility and trust with internal customers and building influential relationships with partners in the business.

  • Ability to operate and excel at strategic as well as tactical levels

  • Self-starter without requiring prescribed direction or actions; You're able to diagnose business and process challenges, and drive initiatives to address those challenges.

  • Possess the confidence to implement change and improve on the status quo.

  • Team-oriented mindset with proven ability to drive impact through influence and collaboration across multiple functions and levels of the organization. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.