Senior Practice Operations Manager

US - MA - Boston


US - MA - Boston, US - FL - Tampa, US - TX - Austin


Product & Engineering


A&R Sr Practice Operations Manager

Locations: Austin, Boston, Tampa

Job Overview

At Rapid7, we believe in simplifying the complex through shared visibility, analytics, and automation that unite your teams around challenges and successes of cybersecurity. The Practice Operations team is a part of the Assessment & Response practice, and is responsible for effective product delivery. As a Sr POM on the team, you'll work cross-functionally with key partners across the organization to provide strategic and tactical support. We are looking for someone who is driven by customer needs, can challenge convention and has a never ending passion for solving problems!

Essential Responsibilities 

This role is an amazing opportunity to become an impactful leader in an exciting, rapidly growing global technology company. These are some of the fun things you'll get to do as a Sr POM:

  • Manage multiple large scale projects simultaneously and remove roadblocks for teams

  • Help facilitate planning efforts to improve transparency, alignment, effective product delivery, and informed decision making

  • Collaborate with Product Manager to create roadmaps for large, complex process improvement initiatives

  • Promote understanding of practice objectives and how projects ladder up to larger initiatives

  • Coach team members on techniques that increase collaboration, predictability, transparency and promote a culture of iterative experimentation, innovation, and learning

  • Drive alignment on success metrics, timelines, and execution

  • Develop partnerships and work closely with UX, product, engineering, support and go-to-market teams

  • Continuously review process and tools to drive more efficient operating mechanisms

  • Facilitate creation and adoption of practice wide change management initiative including, stakeholder engagement, documentation, enablement, and incremental improvements


  • 5-8 years of experience in operations, program management, management consulting, or relevant experience in a technology company

  • Experience leading teams with a focus on coaching and mentoring

  • Strong proficiency with Jira and Confluence. Admin experience strongly preferred.

  • Team player with a growth mindset and a keen sense of how to get things done 

  • Experience with SDLC and Agile development methodology, acting as product owner or Scrum Master for multiple teams would be highly beneficial.

  • BS in Computer Science, Business, Communications, or a related discipline strongly preferred


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.