Customer Success & Support, Information Security, Information Technology
Rapid7's Managed Services delivers world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7's Customer Advisor team, you are on the front-lines helping clients defend against and respond to today's biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Customer Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.
Rapid7 Customer Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.
As a Customer Advisor, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Customer Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements and for positively impacting the overall success and maturity of customers' security programs.
Enthusiastic, driven, and knowledgeable colleagues
A fast-paced, agile team that is focused on exceptional service delivery
Insight into the latest attacker techniques and breaches
Innovative technologies and constantly evolving detection methodologies
Lasting trusted advisor relationships with clients in many industries
Input into service delivery, engineering, and product features and roadmaps
Associates Degree in information security, or two or more years of related experience
5 - 7 years of experience in Information Security or related discipline