Rapid7 Vulnerability & Exploit Database

Ubuntu: (CVE-2017-9324): otrs2 vulnerability

Free InsightVM Trial No Credit Card Necessary
2024 Attack Intel Report Latest research by Rapid7 Labs
Back to Search

Ubuntu: (CVE-2017-9324): otrs2 vulnerability

Severity
7
CVSS
(AV:N/AC:L/Au:S/C:P/I:P/A:P)
Published
06/12/2017
Created
11/21/2024
Added
11/19/2024
Modified
11/19/2024

Description

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Solution(s)

  • ubuntu-upgrade-otrs2

References

insightVM

Advanced vulnerability management analytics and reporting.
Key Features
  • Lightweight Endpoint Agent
  • Live Dashboards
  • Real Risk Prioritization
  • IT-Integrated Remediation Projects
  • Cloud, Virtual, and Container Assessment
  • Integrated Threat Feeds
  • Easy-to-Use RESTful API
  • Automation-Assisted Patching
  • Automated Containment
Free InsightVM Trial View All Features

With Rapid7 live dashboards, I have a clear view of all the assets on my network, which ones can be exploited, and what I need to do in order to reduce the risk in my environment in real-time. No other tool gives us that kind of value and insight.

– Scott Cheney, Manager of Information Security, Sierra View Medical Center

;