Rapid7, Inc. (NASDAQ: RPD), a leading provider of security data and analytics solutions, has been named the winner of the Fall 2015 Technology Services Industry Association (TSIA) STAR Award for Innovation in Enabling Customer Outcomes/Customer Success & Support, SMB Level. The award was announced on October 21 at the Technology Services World (TSW) 2015 Service Transformations conference in Las Vegas.
The TSIA STAR Award for Innovation in Enabling Customer Outcomes/Customer Success & Support recognizes the company that demonstrates the most innovative approach, through customer success and support services, to assisting customers in realizing the maximum business value from the use of its products.
Rapid7 provides security data and analytics solutions and services to help organizations reduce the risk of breach, detect and investigate cyber attacks, and build effective security programs. The Company was recognized for its unified Customer Success organization, which includes Sales Engineering, Global Services, Customer Success Management, and Learning & Support functions. Working together across these functions, the collective team helps align priorities to drive adoption, promote learning, and value realization, which enables customers to improve their overall security posture.
“Helping our customers mitigate risk is the driving principle behind everything we do. We know that constantly innovating, adapting to the threat landscape, and giving customers the support and knowledge they need is critical to their success,” said Mike McKee, senior vice president of Services and Customer Support. “Building meaningful customer partnerships is at the center of our core values and has always been key to Rapid7’s business growth.”
“Now in its 25th year, the STAR Awards program has become a long-standing honor in the technology services industry, recognizing organizations that set the standard for leadership and dedication to this important market space,” said J.B. Wood, president and CEO of TSIA. “Rapid7 has clearly demonstrated its high-level commitment to delivering world-class results, and it is truly an honor to recognize them for their dedication to excellence.”
Companies seeking the STAR Award undergo a rigorous evaluation process, with the winners selected by TSIA’s service discipline advisory board members. Since its inception in 1990, the STAR Awards have become one of the highest honors in the technology services industry, acknowledging the contribution of companies of all sizes to the continual improvement of technology services delivery industry-wide. For information on the STAR Awards, go to www.tsia.com/awards_and_certifications/star_awards.html
Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 4,400 organizations across 90 countries, including 35% of the Fortune 1000. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com.
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google+.