Rapid7 Support Resources

Customer Portal

Connect with Support

Need help? We’ve got you covered. Sign in to the Customer Portal for our top recommended help articles, and to connect with our awesome Support Team.
Create and manage your cases with ease and get routed to the right product specialist.

Customer Portal Sign In


Having trouble logging in?

Customer Support Guidebook

Learn how the Rapid7 Customer Support team can support you and your organization

Training & Certifications

Be awesome at everything you do -- get trained by Rapid7 experts and take your security skills to the next level.

Learn more

Consulting Services

Need a hand with your security program? From planning and strategy to full-service support, our Rapid7 experts have you covered.

View all services

Product Documentation

Find help using and administering Rapid7 products

InsightAppSec InsightIDR AppSpider Metasploit InsightConnect InsightOps InsightVM Komand Nexpose
View all docs

Read What’s New on the Rapid7 Blog

Upcoming Rapid7 Webcast: How Far Does Your VRM Strategy Go?
Web applications have been growing in complexity over the past several years, while also becoming the preferred method for attackers looking to capitalize on emergent technologies. This is a trend that will only persist and evolve, so it’s crucial to extend your web application testing strategy to your...
Rapid7
Jan 27, 2021
Read More
State-Sponsored Threat Actors Target Security Researchers
This blog was co-authored by Caitlin Condon, VRM Security Research Manager, and Bob Rudis, Senior Director and Chief Security Data Scientist. <!--kg-card-end: markdown--> On Monday, Jan. 25, 2021, Google’s Threat Analysis Group (TAG) published a blog on a widespread social engineering campaign that targeted...
boB Rudis
Jan 26, 2021
Read More
Finding Results at the Intersection of Security and Engineering
As vice president and head of global security at ActiveCampaign, I’m fortunate to be able to draw on a multitude of experiences and successes in my career. I started in general network security, where I was involved in pen testing and security research. I worked at several multibillion-dollar SaaS organizations—including...
Chaim Mazal
Jan 25, 2021
Read More
More recent blog posts

Visit the Customer Portal

File a case, view your open cases, get in touch.

Launch Portal