Need help navigating your renewal? We’re here for you. Our goal is to make the process as quick and easy as possible, so review our FAQs below and reach out with any additional questions.
Ready to renew or have more specific questions? Please contact your Customer Success Manager or email customersuccess@rapid7.com.
No matter what product(s) you have from Rapid7, renewing your license is important for continued access to 24/7 support and maintenance benefits that enable you to use your investment to its fullest potential. Our continuous product and content updates give you access to the most up to date content and critical security updates.
Perpetual License Holders: If you do not renew, you will no longer receive updates as they become available and you will no longer receive 24/7 support. Please talk to your Customer Success Manager to see what options you have available, or email customersuccess@rapid7.com.
Subscription License Holders: If you do not renew, your subscription will expire, you will no longer have access to the product, and you will no longer receive 24/7 support. Please talk to your Customer Success Manager to see what options you have available, or email customersuccess@rapid7.com.
No, your existing product key will continue to work, and it is automatically updated with the new expiration date.
Please contact your Customer Success Manager to request a renewal quote or invoice. To process your renewal, we will need either the signed renewal quote or a Purchase Order referencing the renewal quote number. If you prefer we send you the renewal quote via Docusign, just let your Customer Success Manager know.
If you are working through a partner, the partner will provide your renewal quote.
Keep on using and loving Rapid7 without any downtime! Your license expiration will reflect the new renewal term, and your existing product key will remain the same. If you need confirmation, please contact your Customer Success Manager or email customersuccess@rapid7.com.
Renewals are set based upon your initial purchase contract. Discounts are sometimes offered at point of purchase but are not negotiated at the time of renewal. Please contact your CSM to determine your upcoming renewal rate.
Absolutely! Please contact your Customer Success Manager or email customersuccess@rapid7.com.
Please contact your Customer Success Manager or email customersuccess@rapid7.com.
Your renewal covers product maintenance, 24/7 support, and product/content updates as set forth below.
InsightVM: Updated weekly on Wednesdays (expedited for urgent security responses) | release notes
Nexpose: Updated weekly on Wednesdays (expedited for urgent security responses) | release notes
InsightIDR: Updated bi-weekly on Fridays | release notes
InsightAppSec: Updated bi-weekly on Mondays | release notes
AppSpider: Updated monthly | release notes
InsightOps: Continuous updates
Metasploit: Updated bi-weekly on Wednesdays | release notes
Your renewal covers product maintenance and 24/7 support. This includes product and content updates, which give you access to the most up to date CVE’s, zero days, and other critical security updates. It’s important to renew your license prior to the expiration date so that your product stays up to date and to keep your pricing under the existing contract.
Contact your Customer Success Manager or customersuccess@rapid7.com with any questions you may have about your renewal or product.
Your renewal cost will increase yearly in accordance with the Consumer Price Index and yearly inflation, which is a standard software industry practice.
Rapid7 accepts payment by credit card (1-2 business days to process), ach/wire (1-2 business days to process), and check (2 weeks from mail-date to process). Our Accounts Receivable team can be reached from 9am-4pm ET during the business week at 857-415-4144.
The best way to get an invoice is to send a signed quote or Purchase Order with our quote number referenced. To receive an invoice directly, please contact your Customer Success Manager or customersuccess@rapid7.com.
A list of our current partners/resellers can be found at https://www.rapid7.com/partners/sales-partners/find-resellers/.
You can look up your expiration date on the Administration page within your product:
InsightVM, InsightIDR, InsightOps: Click My Account in the top left, and your expiration date will be listed above your license.
Nexpose: Click on Administration, Global and Console Settings, Administer, and then Licensing.
Metasploit: Click on Administration and then Software License
Appspider: Click on Help and then Licensing.
Each renewal is due by the end of the contract term. We recommend combining (co-terming) your contracts together to consolidate term dates for ease of processing.
Yes. Please work with your Customer Success Manager for a co-termed quote.
Renewals are typically annual, but please work with your Customer Success Manager to see your options.
Please log into the Support Portal. If you do not have a Support Portal login, you can request one here.
For urgent support requests, you can call the Support line here.