Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 9700+ organizations across 125 countries, including 52% of the Fortune 100. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com.
We are looking for a highly motivated senior business intelligence analyst to drive insight for key business stakeholders across functional areas. You will provide accurate, timely and high-impact analysis from the boardroom to the individual cubicle. Working in tandem with our operations teams, this analyst will provide analytic, data, and reporting support to help enhance business decision-making and increase operational efficiency.
The ideal candidate will be an inquisitive learner with a passion for data and analytics who can collaborate with stakeholders across functional areas to review and optimize reporting, analytics, and data structure/data capture all while aligning to corporate objectives. This role requires a mixture of business acumen and technical expertise, along with an ability to build strong partnerships with business partners. You will take a leadership role in coaching and enabling your peers. You will focus the majority of your time on analyzing our leading indicators of our Customer Success operating groups. Success in the role will require a self-starter with a passion for collaborating with others to solve problems.
In this role you will:
Contribute analytical support, data, insights and recommendations to stakeholders, with a core focus on churn & retention analysis, customer purchasing behavior, customer acquisition and lifecycle, renewal rates and customer health
Drive consistency in reporting and analysis across the company, reinforcing process, increasing visibility, and acting as a key point of communication between stakeholder teams
Strong focus on simplifying processes, identifying stakeholder teams' core KPIs and performing diagnostic analysis
Provide clear visualizations and present analyses to management and executive-level stakeholders, using Business Intelligence tools and predictive analytics to drive key decisions
Develop in-depth understanding of underlying data, data structures, and business uses of data
Provide recommendations to Business Intelligence leadership on best practices and the continual improvement in business intelligence & systems landscape at Rapid7
Takes a senior role on the team providing leadership, mentorship and support to other team members
Advance BI team & corporate goals, promoting a data-oriented culture, insight generation and enablement of end-users
Ad-hoc analysis as required to aid management decision making and business planning
In return you will bring:
Bachelor's degree in Mathematics, Business, Economics, or related discipline required, MBA preferred
At least 4 years work experience in a role that required regular business analytics; high tech, software, or mgmt. consulting company preferred
Strong experience with and understanding of Netsuite, Salesforce.com, or similar CRM/ERP systems required, experience with Salesforce Einstein/Wave Analytics a plus
Prior experience creating reporting and analytics within BI Tools such as Tableau, Domo, Qlik, Spotfire, Einstein/Wave Analytics or related BI Tool
Strong proficiency with SQL or Excel and Microsoft Office Suite; experience R, Python, and/or SAS a plus
Strong business acumen, possessing the ability to understand cross-functional trends, and how those trends impact corporate KPIs; prior experience in an operational role a plus
Fast learner with high attention to detail and possess a passion for data, data quality & business analytics
Excellent communication & interpersonal skills, utilizing data to tell a story
Top-notch work ethic and customer service orientation
Ability to work independently and meet deadlines in a fast-paced environment