Education Services Lab Infrastructure Specialist

US - Remote


US - Remote


Customer Success & Support

Lab Infrastructure Specialist

Company Description

Rapid7 (NASDAQ: RPD) is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 9000 customers across 120+ countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at

The Opportunity

Rapid7's Global Education Services team is looking for a knowledgeable cloud infrastructure specialist to manage the Education Services virtual lab environment.  The right candidate will not only ensure the virtual machines, hosted in Cloudshare, are patched and properly segmented from the public network, but will also work with content development to keep hosted software at the most recent viable release and in compliance with acceptable use policies.  The right candidate will be meticulous, able to track and manage the status of multiple environments, and brilliant at change order management.  Is that you?

Duties And Responsibilities

  • Manage and implement infrastructure to support global Education Services initiatives

  • Partner with product specialists to architect and implement lab environments for Rapid7 solutions

  • Test and validate practical lab exercises for Rapid7 curricula (both ILT and on-demand training)

  • Patch management of Microsoft and Linux Virtual Machines (VMs)

  • Change management, including communicating lab environmental changes impacting Education Service stakeholders

  • Create usage policies in support of diverse learning audience

  • Provision labs environments for Rapid7 Instructor-Led Training classes

  • Work with Education Service delivery team to troubleshoot/fix environment issues

Desired Skills And Experience

  • Demonstrated knowledge of cloud and virtual environments

  • Windows and Linux agnostic

  • Integration and ecosystem expert (AD, LDAP, Mail, ChatOps)

  • Experience managing VLANs to allow restricted access to Rapid7 cloud platform

  • Experience documenting environment architectural diagrams

  • Python scripting experience desirable 

  • Architect and update VMs to balance performance/cost efficiency

  • Comply with in-scope compliance requirements (security, privacy, license, acceptable-use, etc.)

Education and Certifications:  ANY of the following

  • AS degree in Information Technology (IT), Computer Science (CS), Management Information Systems (MIS), Software Development & IT Operations (DevOps)

  • Professional certification from online or military training organizations in IT, CS, MIS, DevOps, or similar area of study

  • Two or more years practical experience working with virtual lab environments in support of technical training