Revenue Operations Analyst

US - MA - Boston

Location(s)

US - MA - Boston

Team(s)

Accounting & Finance, Business Support


As a Revenue Operations Analyst, you'll assist the sales and customer success teams within Rapid7's quote to cash process and are responsible for assisting with the implementation of new Go-To-Customer initiatives.  You will work in coordination with our finance, legal, sales operations, and IT teams on both day-to-day activities, as well as on process efficiency projects.  You will also play a key role in training our sales and customer success teams on company policies and in enabling the Revenue Accounting & Operations team on new Go-To-Customer initiatives.  

In this role you will:

  • Assist Sales Representatives with the following:

    • Pre-quoting evaluation of potential deal structures

    • Quoting with non-standard language for unique deal structures

    • Custom billing schedule language

    • Future pricing and custom renewal language

    • Structuring of renewal/upsells deals

    • Execution of quotes for limited time sales promotions

  • Investigate customer transaction history to in order to assist with the structuring of deals

  • Serve as a liaison to Go-To-Customer teams on financial metrics and related follow-up

  • Develop training materials and assist with sales rep and Revenue Accounting & Operations team member enablement

  • Assist with the implementation of Go-To-Customer initiatives including new products and new sales promotions 

  • Collaborate closely with cross-functional teams to support the quote-to-cash process

  • Build relationships with internal partners to resolve issues in a timely fashion and make recommendations to continually improve processes and increase efficiency

  • Develop and maintain process and policy documentation 

  • Assist in various initiatives such as system improvements and international expansion

  • Assist with special projects as needed by Management

What you will bring:

  • 2+ years of experience in order management or an operations role

  • BA/ BS in Accounting or Finance degree from 4 year college or university or equivalent experience

  • Excellent analytical skills with a high attention to detail.

  • Strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required

  • Effective and decisive under pressure

  • Independent/flexible problem-solver with ability to positively cope with change

  • Advanced excel skills a plus

  • Strong organizational skills, concise documentation skills and ability to meet tight deadlines