Ireland - Remote, Ireland - Dublin, Northern Ireland - Belfast
Customer Success & Support, Information Technology
Remote working role - anywhere in Ireland
Shift work - from late afternoon
Are you passionate about delighting your customers and helping them solve complex application issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? Then you are the right person to join our unique support team!
As a Technical Support Engineer, you provide premier support to a wide range of technical customers. Alongside the Support team you will use your expertise and knowledge to help solve application problems for our valued customers.
Investigate client issues in partnership with the end user and provide solutions/workarounds to the satisfaction of the customer
Collaborate cross-functionally to deliver exceptional customer experience
Document, share and help retain knowledge
Continuously increase qualifications and remain up to date with the industry technologies
Experience in technical support or related experience, particularly customer facing
Skills in computer networks (understanding TCP/IP concepts, troubleshooting, understanding security concepts etc.)
Skills in administration of various operating systems (in particular Windows and Linux)
Demonstrated troubleshooting and problem-solving experience
Excellent verbal and written communication skills
Knowledge of cloud computing (in particular AWS, but others are welcome as well)
Nice to Haves
Qualifications in the realm of computer networks and security or related
Proficiency with Rapid7 products and similar applications
Certifications in relevant areas (e.g. Network+, Security+, Linux+)
Knowledge of SQL and database administration
Experience in RESTful APIs
Understanding of SaaS application development lifecycle
What's in it for you?
Competitive Pension employer contribution
Generous holiday allowance
Health insurance for you and your family
Life and disability insurance
Budget for additional education/development
Enhanced Maternity/Paternity pay schemes
Healthy (and some unhealthy) snacks and drinks plus regular office breakfast and lunches
Monthly outings/Summer party/Christmas party
We appreciate that during the pandemic you may not feel comfortable seeking a new position within a new company however Rapid7 have put measures in place to ensure the safety of our Moose. The successful candidate for this role will start working with us on a remote basis and will work remote until further notice from Rapid7 Executives based on information and advise from our Local Government.
Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 7,800 organizations across 120 countries, including 52% of the Fortune 1000. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com.