Customer Adoption Manager

UK - Reading

Location(s)

UK - Reading

Team(s)

Customer Success & Support


Position Overview 

The Customer Adoption Manager is responsible for expediting Rapid7's customers time to value in their first 90 days, throughout the onboarding process. Rapid7 is looking for a candidate with strong communication skills, a history of helping customers achieve value by driving product adoption and a passion for technology. This role will require you to work cross-functionally to ensure Rapid7 delivers a best-in-class customer experience that allows customers to achieve their security program objectives by leveraging our industry leading solutions. Success in the role will require a self-starter who organizes themselves for success with a passion for solving complex problems and using data / insights to drive meaningful customer engagements.

Responsibilities 

  • Manage a portfolio of customer onboarding projects, ensuring a successful and timely completion achieving key milestones to ensure an accelerated time to value

  • Drive adoption of Rapid7 solutions and ensure customers achieve business outcomes while maintaining the customer relationship

  • Use critical problem solving-skills to build workable solutions in close collaboration with customer-facing teams that include (Customer Success, Sales, Project Management, Product Consulting & Support) to ensure the customer remains on course

  • Utilize product adoption data and customer insights to drive meaningful engagements 

  • Effectively communicate technical details and business outcomes to a diverse group of internal and external stakeholders

  • Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis 

  • Become a Rapid7 product expert

Qualifications 

  • 4+ years of experience in a customer-facing project management role in a SaaS technology company 

  • Bachelor's degree or the equivalent 

  • Proven ability to effectively manage a portfolio of accounts and/or projects

  • Self-starter with a solutions-oriented attitude

  • Excellent communicator 

  • History of leveraging product adoption data and/or customer insights to drive meaningful engagements 

  • Ability to build customer relationships

  • Adaptable and flexible

  • Language skills preferred