Project Manager, Consulting Services

US - MA - Boston

Location(s)

US - MA - Boston

Team(s)

Business Support


Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 8900+ organizations across 125 countries, including 52% of the Fortune 100. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com

The Rapid7 Product Consulting, Project Manager is responsible for managing the services delivery lifecycle from scheduling to lining up project resources, managing customer expectations, ensuring the project is executed well and then closing out the project. This role will reside on the Services PMO team, but have dotted line connections to one or more Practice Managers responsible for technical resources. As a result, the ideal candidate will be able to master resource competencies, manage customer, team and management expectations and drive results by leading without direct authority. In short, this is a significant role, which presents the opportunity to impact the growth and direction of the organization.
 

Job Responsibilities: 

  • Act as a clients' project point-of-contact to ensure a smooth transition from pre-sales through delivery and project closeout 

  • Drive achievement of financial targets by scheduling and overseeing work in the project portfolio 

  • Manage engagement fulfillment to align with timeline, budget and resource requirements 

  • Manage resources to the appropriate mix of billable project or directed, objective-based activity 

  • Manage a  sizable  portfolio of higher tier clients and complex projects. 

  • Engage cross-functionally to drive a first class and smooth project delivery experience for the client

  • Provide project leadership, as needed, for internal and subcontractor technical resources to ensure consistency of project delivery methodology 

  • Track customer satisfaction and initiate post-project introspection to drive continuous improvement efforts 

  • Work with  Services PMO Manager to support and continuously improve the project automation modules within our CRM 

  • Hold Services peers and team members accountable to methodology and PSO best practices 

  • Actively participate in execution of Services team and personal quarterly goals 

  • Contribute new ideas and/or process improvements to improve Services PMO efficiency and customer experience

  • Assist to support and drive internal initiatives across the PMO Services Team and cross-functionally across the organization

In return you will bring:

  • 3-6 years of experience in a project management or operational role 

  • Proven ability to manage high volume of activity effectively in a matrix resource environment – you get stuff done 

  • You like to look at things from a lot of different angles and come up with great solutions – never settling for “the path of less resistance” 

  • You consider Excel and PowerPoint old friends, not enemies 

  • Experience with CRM Systems (NetSuite, a plus but not required) 

  • Fundamental understanding of project management methodology 

  • Strong communication skills and team-driven focus is essential as this team member will be expected to act independently, as well as collaboratively, with customers, peers, partners, and managers to ensure customer satisfaction and team goal achievement 

  • Bachelor's degree or equivalent experience
     

Nice to have, but not required:

  • Project Management Professional (PMP) and / or ongoing affiliation with the Project Management Institute (PMI) 

  • Experience working in a services organization within a software company 

  • Knowledge of and an appreciation for Rapid7 solutions and products