Senior Salesforce Business Analyst

US - MA - Boston


US - MA - Boston


Information Technology

About Rapid7

Rapid7 (Nasdaq: RPD) is advancing security with visibility, analytics, and automation delivered through our Insight cloud. Our solutions simplify the complex, allowing security teams to work more effectively with IT and development to reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. Over 9,300 customers rely on Rapid7 technology, services, and research to improve security outcomes and securely advance their organization. For more information, visit our website, check out our blog, or follow us on LinkedIn.

We are seeking a Senior Business Analyst to join our growing IT Product Management team. In this role you will partner cross-functionally with internal Customer facing teams to support our larger mission of Customer outcomes transformation.This can include working to mold internal team goals all the way through the release of new functionality and enhancements in Enterprise IT systems. This integral role at Rapid7 is at the center of creating a positive Customer journey, and the growth opportunities are endless. 

The team needs an experienced professional to partner closely with leaders from the Support, Services and Customer Success organizations. The ideal candidate is someone who can build meaningful partnerships with internal stakeholders by understanding their needs and creating solutions together. This person is comfortable with problem solving, leading analysis of business problems and presenting findings. They have experience in building solutions, and stay current in industry trends for Customer Support organizations.


  • Drive efficient and effective stakeholder management and relationships

  • Work with key stakeholders to document current state and build future state 

  • Communicate appropriate and timely status updates to direct manager & project manager 

  • Use Agile to efficiently manage workload

  • Pair with Stakeholders to write user stories to deliver on Stakeholders' larger goals 

  • Partner with Delivery team to provide enhancements and updates to our systems

  • Focus on delivering iterable pieces of work

  • Critique current systems and processes in order to ensure we are providing best in class results

The ideal candidate will bring the following to the table:

  • 3+ years of experience with enterprise IT technology

  • Working knowledge and experience with Salesforce Service Cloud

  • Strong communication and relationship skills 

  • Ability to multitask

  • Experience with Scrum 

  • Desire to bring fresh ideas on how technology can be used to solve big problems

  • The ability to support company wide initiatives through business analysis 

  • Savvy, quick thinking, and adaptability in a dynamic, fast-moving environment