Sr Practice Operations Manager

US - MA - Boston

Location(s)

US - MA - Boston, US - FL - Tampa

Team(s)

Product & Engineering


SOAR Sr Practice Operations Manager

Job Overview

Location: Boston, MA or Tampa, FL

At Rapid7, we believe in simplifying the complex through shared visibility, analytics, and automation that unite your teams around challenges and successes of cybersecurity.

This role is a part of the Security Orchestration Automation and Response vertical, and is responsible for effective product delivery. As a POM on the team, you'll work cross-functionally with key partners across the org and provide strategic and tactical support to help ensure successful product delivery. We are obsessed with aligning the highest-level company priorities with effective day-to-day operations, and love challenging the convention within our organization. We are looking for a passionate Ops nerd to join our team! 

Essential Responsibilities 

This role is an amazing opportunity to become an impactful leader in an exciting, rapidly growing global technology company. These are some of the fun things you'll get to do as a Practice Operations Manager:

  • Simplify and streamline the product delivery process

  • Coach team members on techniques that increase collaboration, predictability, transparency and promote a culture of iterative experimentation, innovation, and learning

  • Drive alignment on success metrics, timelines, and execution

  • Develop cross-functional partnerships and work closely with UX, product, and engineering teams, support and go-to-market teams

  • Promote visibility and connect the organization by providing hands-on tools support for individuals and teams across the practice in order to unlock the full potential of our internal tools for people across all levels and roles

  • Improve transparency into the work being done to increase communication and stakeholder alignment.  

  • Continuously review process and tools to drive more efficient operating mechanisms

  • Ensure alignment and context at all levels to make effective and informed decisions.

Required Skills

  •  Capacity to inspire and motivate cross functional teams across widely varying levels and roles 

  • 4-6 years of experience in operations, program management, management consulting, or relevant experience in a technology company

  • Experience leading teams with a focus on coaching and mentoring

  • Strong proficiency with Jira and Confluence. Admin experience strongly preferred.

  • Fast learner with an appetite for continuous improvement

  • Team player with excellent interpersonal skills, and growth mindset

  • Ability to work independently and meet deadlines in a fast-paced environment

  • Keen sense of how to get things done 

  • Highly organized and detail oriented

  • Ability to build and maintain cross-functional relationships across the organization.

  • Excellent presentation, written and verbal communication skills

  • BS in Computer Science, Engineering, Business, Communications, or a related discipline strongly preferred.

  • Experience with Agile and Scrum development methodology, acting as product owner for one or more engineering scrum teams would be highly beneficial.  

Equal Opportunity Employer 

Here at Rapid7, we fundamentally believe that every person deserves an equal opportunity to build an exceptional career! We embrace our similarities, celebrate our differences and firmly believe that EVERYONE has the right to be treated with respect and dignity. We have a ZERO tolerance policy for discrimination based on race, ethnicity, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, marital status, or any other status protected under federal, state, or local law. More importantly though, we just fundamentally believe it's the right way to build a business and healthy community. We pride ourselves on our unique culture and our commitment to diversity, equity, and inclusion--it is the stitch that holds the fabric of our culture together!