Technical Support Apprentice - Cyber Security & Networking

Northern Ireland - Belfast

Location(s)

Northern Ireland - Belfast

Team(s)

Campus & Internships, Customer Success & Support


Rapid7 is a leading provider of security data and analytics solutions that enable organisations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organisations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 9000 organizations across the globe, including 48% of the Fortune 100. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com

Role Overview

Are you passionate about delighting customers and helping them solve complex application issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? Then you are the right person to join our unique support team! We are looking for students who want to be placed on the Higher Level Foundation Degree in Cyber Security & Networking Infrastructure.
 

Working within our Customer Support team you will use your expertise and knowledge to help solve problems for our valued customers. As a Technical Support Engineer you will:
 

  • Understand customer's business objectives and impact using your technical expertise to resolve their issues and ensure customer success and satisfaction

  • Serve as the primary technical liaison between Rapid7 and the customer

  • Follow up, test and troubleshoot issues as necessary on internal lab environments and customer hardware

  • Partner with our development teams to investigate and provide root cause analysis

  • Manage customers' issues and keep them informed of progress on investigation

  • Collaborate with various internal departments advocating for your customer to assist them achieve their goals

Why do your Apprenticeship with Rapid7?

  • Access to Learning Platforms including Pluralsight and LinkedIn Learning

  • Defined Learning tracks that are designed to help you become a Subject Matter Expert in the world of Cyber Security, Networking and Cloud Computing

  • Bonuses associated with successful completion of Certifications

  • Contributions toward certifications through exam vouchers up to $500

  • Build experience working with and supporting our industry standard product suite of security tools in Vulnerability Management, Incident Detection Response, Web Application Security, given you valuable real world experience using our products

  • Gain and utilise coding experience and skills to work on internal projects
     

We are looking for a candidate who:

  • Is innovative and energetic, inquisitive and a creative thinker

  • Is an excellent problem solver

  • Has excellent presentation, written and verbal communication skills

  • Is highly organized

  • Can demonstrate strong analytical and decision making skills

  • Is able to prioritize activities

  • Enjoys working with customers and achieving positive outcomes

Nice to Haves:

  • Previous experience in a customer facing role

  • Some knowledge or experience with any of the following:

    • OS Administration (Windows / Linux)

    • General networking troubleshooting

    • SaaS products (AWS, Azure etc)

  • Any relevant previous certification is a plus (CompTIA, Microsoft, Cisco etc.)

Essential Criteria:

  • Employment onto the apprenticeship program with Rapid7 is dependent on satisfaction of the entry requirements associated with the HLA Level 5 Cyber Security and Networking Infrastructure course at Belfast Met found here

  • Successful applicants must also be able to attend in-person lessons at Belfast Metropolitan College.

What's in it for you?

  • Attractive Salary

  • Competitive Pension employer contribution

  • Generous holiday allowance

  • Health insurance for you and your family

  • Life and disability insurance

  • Budget for additional education/development

  • Enhanced Maternity/Paternity pay schemes

  • Healthy (and some unhealthy) snacks and drinks plus regular office breakfast and lunches

  • Monthly outings/Summer party/Christmas party

#LI - ZH1