Technical Support Engineer I

Melbourne, Australia

Location(s)

Melbourne, Australia

Team(s)

Information Security, Information Technology, Product & Engineering


Are you passionate about delighting your customers and helping them solve complex security issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? Then you are the right person to join our unique support team!

As a Technical Support Engineer, you provide premier support to a wide range of security minded people and their companies. Alongside the Support team you will use your expertise and knowledge to help solve security challenges for our valued customers.  

Job Responsibilities:

  • Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success 
  • Serves as the liaison between Rapid7 and the customer
  • Follows up, tests, and troubleshoots as necessary
  • Partners with development team on root cause analysis
  • Manages customers' issues and keeps them informed of progress
  • Interacts closely with various departments to provide first hand feedback from customers
  • Will work to a shift pattern

 

Job Requirements:

  • Minimum 2 years of Technical Support or related experience 
  • We are looking for a standout colleague who thrives in a team environment
  • Strong drive to look at challenges and help define solutions
  • Eagerness to learn and wiliness to share own knowledge

 Technical Knowledge & Skills:

  • Amazing social skills with a passion to solve customers' issues
  • Troubleshooting and understanding of network architecture 
  • Excellent knowledge of security and vulnerability management
  • Excellent problem solving and critical thinking
  • Fantastic verbal and written communication
  • Demonstrable command of administering multiple Operating systems (Linux, Windows, Mac OS…etc)
  • Advanced Knowledge of TCP/IP, OSI, VLAN, DNS, NMAP, LDAP 
  • Proficiency with similar applications and Rapid7 products a plus
  • Network + and Security + certified preferable

 

What's in it for you?

  • Working for a leader in the security data and analytics industry
  • Be part of an awesome team
  • Get perks like
  • Certification incentives
  • Wellness incentive
  • Regular free lunches
  • Fun team parties and more….