Associate Project Manager, Consulting Services

Boston, MA


Boston, MA


Security Services

The Rapid7 Associate Project Manager, Consulting Services is responsible for managing the services delivery lifecycle from scheduling to lining up project resources, managing customer expectations, ensuring the project is executed well and then closing out the project. This role will reside on the Global Services PMO team, but have dotted line connections to one or more Practice Managers responsible for technical resources. As a result, the ideal candidate will be able to master resource competencies, manage customer, team and management expectations and drive results by leading without direct authority. In short, this is a significant role, which presents the opportunity to impact the growth and direction of the organization.

Job Responsibilities: 
Act as a clients' project point-of-contact to ensure a smooth transition from pre-sales through delivery and project closeout 
Drive achievement of financial targets by scheduling and overseeing work in the project portfolio 
Manage engagement fulfillment to align with timeline, budget and resource requirements 
Manage resources to the appropriate mix of billable project or directed, objective-based activity 
Provide project leadership, as needed, for internal and subcontractor technical resources to ensure consistency of project delivery methodology 
Track customer satisfaction and initiate post-project introspection to drive continuous improvement efforts 
Work with Shared Services Manager to support and continuously improve the project automation modules within our CRM 
Hold Services peers and team members accountable to methodology and PSO best practices 
Actively participate in execution of Services team and personal quarterly goals 

Job Qualifications: 
Bachelor's degree or equivalent experience 
Two – four years of experience in a project management or operational role 
Proven ability to manage high volume of activity effectively in a matrix resource environment – you get stuff done 
You like to look at things from a lot of different angles and come up with great solutions – never settling for “the path of less resistance” 
You consider Excel and PowerPoint old friends, not enemies 
Experience with CRM Systems (NetSuite, a plus but not required) 
Fundamental understanding of project management methodology 
Strong communication skills and team-driven focus is essential as this team member will be expected to act independently, as well as collaboratively, with customers, peers, partners, and managers to ensure customer satisfaction and team goal achievement 
Job Plusses: 
Project Management Professional (PMP) and / or ongoing affiliation with the Project Management Institute (PMI) 
Experience working in a services organization within a software company 

It is not essential for candidates to have experience in the security industry but would be great if they have an appreciation of the types of solutions we provide.