How to Easily Schedule a Meeting with Rapid7 Support

At Rapid7, we know that time is critical when resolving technical issues. That’s why we’ve made it easier than ever to schedule a meeting with your Support Engineer directly from the Customer Portal. Whether you need quick troubleshooting guidance or an in-depth investigation, booking time with us is just a click away!

How It Works (Step-by-Step Guide):

1. Log in to the Customer Portal

• Start by navigating to the Customer Portal and heading to the "My Cases" section.
• Select the specific support case you’d like to schedule a call for.

2.  Request a Meeting

• Once in your selected case, look for the “Request a Meeting” button in the top panel.
• Clicking this button opens a scheduling pop-up.

3.  Choose Your Meeting Duration

• Pick the duration of your meeting.
• 15 minutes: Perfect for initial discussions, such as outlining the issue or gathering troubleshooting logs.
• 30/45 minutes: Ideal for in-depth investigations after logs have been collected.

4.  Pick a Date and Time

• Select a timeslot based on your Support Engineer’s availability.
• Can’t find a time that works? Reach out directly on your support case to the engineer assigned. We’ll do our best to accommodate your request.

5. Provide Meeting Details

• Fill out basic information: Your Name, Email Address, Case Number
• (Optional) Add additional guests or notes.
• Confirm the booking, and you’re good to go!

What If You Can’t Find a Suitable Slot?

If the calendar doesn’t show a time that works for you, here are two options:

1. Reach Out on the Case: Let your Support Engineer know your availability, and we’ll work to find a slot that fits.
2. Pooled Availability: Use the pooled scheduling link on the left-hand panel when scheduling a call to connect with another available Support Engineer who can help progress your case.

We’re Here to Help

Your success is our priority. Whether it’s a quick question or a deep dive into the issue, scheduling time with us has never been easier. Let’s resolve this together—book your meeting today!