Rapid7 Support Resources

Customer Portal

Connect with Support

Need help? We’ve got you covered. Sign in to the Customer Portal for our top recommended help articles, and to connect with our awesome Support Team.
Create and manage your cases with ease and get routed to the right product specialist.

Customer Portal Sign In

Introducing the Scheduler: Customers can now schedule time with a support engineer, directly in the Customer Portal. Learn how.

Having trouble logging in?

Customer Support Guidebook

Learn how the Rapid7 Customer Support team can support you and your organization

Training & Certifications

Be awesome at everything you do -- get trained by Rapid7 experts and take your security skills to the next level.

Learn more

Consulting Services

Need a hand with your security program? From planning and strategy to full-service support, our Rapid7 experts have you covered.

View all services

Product Documentation

Find help using and administering Rapid7 products

InsightAppSec InsightIDR AppSpider Metasploit InsightConnect InsightOps InsightVM Komand Nexpose
View all docs

Read What’s New on the Rapid7 Blog

Metasploit Wrap-Up
Bad WebLogic Our own Shelby Pace authored an exploit taking advantage of a Java object deserialization vulnerability in multiple different versions of WebLogic. The new module has been tested with versions v12., v12., and v12. of WebLogic and allows remote code execution through...
Adam Galway
May 22, 2020
Read More
Managing Cybersecurity in the Real Estate Industry: A Rapid7 Customer Story
Conducting cybersecurity in an industry not heavily regulated by the government still comes with its own challenges. We interviewed Tony Hamil, the senior cybersecurity engineer for a commercial real estate development company in Dallas, Texas, to hear firsthand the challenges he and his team face and...
Lauren Taylor
May 21, 2020
Read More
Q&A from April 2020 Customer Webcast on InsightVM Dashboards & Executive Summary Report
Our recent “Seeing 20/20 with InsightVM” customer webcast on InsightVM dashboards and executive summary report was very well-attended, and we received lots of great questions from attendees. We answered many of these questions live, but there were a lot more we couldn’t get to. In this blog post, we...
Bulut Ersavas
May 20, 2020
Read More
More recent blog posts

Visit the Customer Portal

File a case, view your open cases, get in touch.

Launch Portal