Rapid7 Support Resources

Customer Portal

Connect with Support

Need help? We’ve got you covered. Sign in to the Customer Portal for our top recommended help articles, and to connect with our awesome Support Team.
Create and manage your cases with ease and get routed to the right product specialist.

Customer Portal Sign In


Having trouble logging in?

Customer Support Guidebook

Learn how the Rapid7 Customer Support team can support you and your organization

Training & Certifications

Be awesome at everything you do -- get trained by Rapid7 experts and take your security skills to the next level.

Learn more

Consulting Services

Need a hand with your security program? From planning and strategy to full-service support, our Rapid7 experts have you covered.

View all services

Product Documentation

Find help using and administering Rapid7 products

InsightAppSec InsightIDR AppSpider Metasploit InsightConnect InsightOps InsightVM Komand Nexpose
View all docs

Read What’s New on the Rapid7 Blog

Helpful tools to get started in IoT Assessments
The Internet of Things (IoT) can be a daunting field to get into. With many different tools and products available on the market it can be confusing to even know where to start.
Tommy Yowell
Jun 18, 2024
Read More
Malvertising Campaign Leads to Execution of Oyster Backdoor
Rapid7 has observed a recent malvertising campaign that lures users into downloading malicious installers for popular software such as Google Chrome and Microsoft Teams.
Rapid7
Jun 17, 2024
Read More
Metasploit Weekly Wrap-Up 06/14/2024
New module content (5) Telerik Report Server Auth Bypass Authors: SinSinology and Spencer McIntyre Type: Auxiliary Pull request: #19242 [https://github.com/rapid7/metasploit-framework/pull/19242] contributed by zeroSteiner [https://github.com/zeroSteiner] Path: scanner/http/telerik_report_server_auth_bypass AttackerKB reference: CVE-2024-4358 [https://attackerkb.com/search?q=CVE-2024-4358?referrer=blog] Description: This adds an exploit for CVE-2024-4358 which is an authentication bypass in Te
Alan David Foster
Jun 14, 2024
Read More
More recent blog posts

Visit the Customer Portal

File a case, view your open cases, get in touch.