Rapid7 Support Resources

Customer Portal

Connect with Support

Need help? We’ve got you covered. Sign in to the Customer Portal for our top recommended help articles, and to connect with our awesome Support Team.
Create and manage your cases with ease and get routed to the right product specialist.

Customer Portal Sign In


Having trouble logging in?

Customer Support Guidebook

Learn how the Rapid7 Customer Support team can support you and your organization

Training & Certifications

Be awesome at everything you do -- get trained by Rapid7 experts and take your security skills to the next level.

Learn more

Consulting Services

Need a hand with your security program? From planning and strategy to full-service support, our Rapid7 experts have you covered.

View all services

Product Documentation

Find help using and administering Rapid7 products

InsightAppSec InsightIDR AppSpider Metasploit InsightConnect InsightOps InsightVM Komand Nexpose
View all docs

Read What’s New on the Rapid7 Blog

About Anomalous Data Transfer detection in InsightIDR
Data exfiltration is an unauthorized movement or transfer of data occurring on an organization’s network. Identifying this cyber risk is integral to securing your organization’s network.
Dina Durutlic
Dec 07, 2022
Read More
CVE-2022-4261: Rapid7 Nexpose Update Validation Issue (FIXED)
Nexpose version 6.6.172 fixes an issue with how Nexpose validates update packages, CVE-2022-4261.
Tod Beardsley
Dec 07, 2022
Read More
ISO 27001 Certification: What it is and why it matters
Rapid7's ISMS is ISO 27001 certified. This certification validates that our security strategy and processes meet very high standards and underscores our commitment to corporate and customer data security.
Drew Burton
Dec 06, 2022
Read More
More recent blog posts

Visit the Customer Portal

File a case, view your open cases, get in touch. 

Launch Portal