Rapid7 Support Resources

Customer Portal

Connect with Support

Need help? We’ve got you covered. Sign in to the Customer Portal for our top recommended help articles, and to connect with our awesome Support Team.
Create and manage your cases with ease and get routed to the right product specialist.

Customer Portal Sign In

Having trouble logging in?

Customer Support Guidebook

Learn how the Rapid7 Customer Support team can support you and your organization

Training & Certifications

Be awesome at everything you do -- get trained by Rapid7 experts and take your security skills to the next level.

Learn more

Consulting Services

Need a hand with your security program? From planning and strategy to full-service support, our Rapid7 experts have you covered.

View all services

Product Documentation

Find help using and administering Rapid7 products

InsightAppSec InsightIDR AppSpider Metasploit InsightConnect InsightOps InsightVM Komand Nexpose
View all docs

Read What’s New on the Rapid7 Blog

Metasploit Weekly Wrap-Up 04/19/24
Welcome Ryan and the new CrushFTP module It's not every week we add an awesome new exploit module to the Framework while adding the original discoverer of the vulnerability to the Rapid7 team as well. We're very excited to welcome Ryan Emmons to the Emergent Threat Response team, which works alongside Metasploit here at Rapid7. Ryan discovered an Improperly Controlled Modification of Dynamically-Determined Object Attributes vulnerability in CrushFTP (CVE-2023-43177) versions prior to 10.5.1 whic
Jack Heysel
Apr 19, 2024
Read More
Enforce and Report on PCI DSS v4 Compliance with Rapid7
The PCI Security Standards Council (PCI SSC) is a global forum that connects stakeholders from the payments and payment processing industries to craft and facilitate adoption of data security standards and relevant resources that enable safe payments worldwide.
Lara Sunday
Apr 17, 2024
Read More
Rapid7 Insight Platform Achieves Level 2 TX-Ramp Authorization
Rapid7's Insight Platform has officially achieved Level 2 Texas Risk and Authorization Management Program (TX-RAMP) authorization. This milestone marks a significant step forward in providing our customers peace-of-mind as well as the best end-to-end cloud security solutions.
Apr 16, 2024
Read More
More recent blog posts

Visit the Customer Portal

File a case, view your open cases, get in touch.