Customer Portal
Connect with Support
Need help? We’ve got you covered. Sign in to the Customer Portal for our top recommended help articles, and to connect with our awesome Support Team.
Create and manage your cases with ease and get routed to the right product specialist.
Having trouble logging in?
- Create your account
- Reset your password via the "Need help signing in" link on the Sign In page.
- Customer Portal FAQs
Customer Support Guidebook
Learn how the Rapid7 Customer Support team can support you and your organization
Help & Docs
Self-Service Help
Training & Certifications
Be awesome at everything you do -- get trained by Rapid7 experts and take your security skills to the next level.
Learn moreConsulting Services
Need a hand with your security program? From planning and strategy to full-service support, our Rapid7 experts have you covered.
- Penetration Testing Services
- Managed Services for Vulnerability Management
- Managed Detection and Response Solution
- IoT Security Services
Read What’s New on the Rapid7 Blog
Ransomware Groups Demystified: CyberVolk Ransomware
As part of our ongoing efforts to monitor emerging cyber threats, we have analyzed the activities of CyberVolk, a politically motivated hacktivist group that transitioned into using ransomware and has been active since June 2024.
Modernizing Your VM Program with Rapid7 Exposure Command: A Path to Effective Continuous Threat Exposure Management
This is where continuous threat exposure management (CTEM) comes into play – an approach that shifts the focus from merely identifying vulnerabilities to understanding and mitigating exposures across the entire attack surface.
What’s New in Rapid7 Products & Services: Q3 2024 in Review
This was one of the most exciting quarters at Rapid7 as we announced the next chapter in our mission to give customers command of their attack surface: the Rapid7 Command Platform, our unified threat exposure and detection and response platform.
Visit the Customer Portal
File a case, view your open cases, get in touch.