vulnerability
Ubuntu: (CVE-2017-9324): otrs2 vulnerability
| Severity | CVSS | Published | Added | Modified |
|---|---|---|---|---|
| 7 | (AV:N/AC:L/Au:S/C:P/I:P/A:P) | Jun 12, 2017 | Nov 19, 2024 | Aug 18, 2025 |
Severity
7
CVSS
(AV:N/AC:L/Au:S/C:P/I:P/A:P)
Published
Jun 12, 2017
Added
Nov 19, 2024
Modified
Aug 18, 2025
Description
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
Solution
ubuntu-upgrade-otrs2
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