Rapid7’s 2026 Global Cybersecurity Summit is now available on-demand.Watch sessions.
Rapid7

vulnerability

Debian: CVE-2019-12746: otrs2 -- security update

Severity
4
CVSS
(AV:N/AC:M/Au:N/C:P/I:N/A:N)
Published
Aug 15, 2019
Added
Aug 15, 2019
Modified
Mar 30, 2026

Description

An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.

Solution

debian-upgrade-otrs2
Title
Rapid7 Labs

2026 Global Threat Landscape Report

The predictive window has collapsed. Exploitation follows disclosure in days. See how attackers are accelerating and how to stay ahead.