An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.
CVSS Details
- CVSS 3.1 Base Score: 6.5
- CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N)
Covered by Rapid7
| Product | Vendor Advisory | Solution File | Added | Published |
|---|---|---|---|---|
| Debian | debian-upgrade-otrs2 | Aug 15, 2019 | Aug 15, 2019 | |
| Suse | — | suse-upgrade-otrssuse-upgrade-otrs-docsuse-upgrade-otrs-itsm | Apr 26, 2020 | Aug 21, 2019 |
| Ubuntu | ubuntu-upgrade-otrs2 | Nov 19, 2024 | Aug 21, 2019 |
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