Rapid7

vulnerability

WordPress Plugin: js-support-ticket: CVE-2023-23679: Authorization Bypass Through User-Controlled Key

Severity
7
CVSS
(AV:N/AC:L/Au:S/C:P/I:P/A:P)
Published
Jun 20, 2023
Added
May 15, 2025
Modified
Apr 30, 2026

Description

The "JS Help Desk – Best Help Desk and Support Plugin" plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 2.7.7 via the 'email' parameter due to missing validation on a user controlled key. This can allow authenticated attackers, with subscriber-level access and above, to delete help desk tickets.

Solution

js-support-ticket-plugin-cve-2023-23679
Title
Rapid7 Labs

2026 Global Threat Landscape Report

The predictive window has collapsed. Exploitation follows disclosure in days. See how attackers are accelerating and how to stay ahead.