An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.
CVSS Details
- CVSS 3.1 Base Score: 8.8
- CVSS 3.0 Vector: (CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H)
Covered by Rapid7
| Product | Vendor Advisory | Solution File | Added | Published |
|---|---|---|---|---|
| Debian | debian-upgrade-otrs2 | Oct 15, 2018 | Aug 3, 2018 | |
| Suse | — | suse-upgrade-otrssuse-upgrade-otrs-docsuse-upgrade-otrs-itsm | Oct 5, 2018 | Aug 3, 2018 |
| Ubuntu | no-fix-ubuntu-package | Jun 26, 2025 | Aug 4, 2018 |
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