Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
CVSS Details
- CVSS 3.1 Base Score: 6.5
- CVSS 3.1 Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N)
Covered by Rapid7
| Product | Vendor Advisory | Solution File | Added | Published |
|---|---|---|---|---|
| Debian | — | Upgrade otrs2 | Jul 30, 2024 | Feb 21, 2020 |
| Freebsd | — | Upgrade otrs | Dec 10, 2025 | Jun 19, 2013 |
| Suse | — | Upgrade otrs-itsmUpgrade otrs-docUpgrade otrs | Dec 12, 2013 | Dec 10, 2013 |
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